Shawna Turner
Rochester,NY
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Front desk manager
Homewood Suites Hotel
Rochester, NY
11.2025 - Current
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Supervised front desk staff, providing guidance and support to enhance service quality.
- Assisted guests with inquiries, resolving issues promptly and professionally.
- Trained new team members on front desk procedures and customer service standards.
- Managed reservations by answering calls, responding to emails and booking accommodations.
Front Desk Manager
Baymont By Wyndham
Henrietta, New York
07.2021 - 09.2025
- Managed front desk operations and ensured efficient guest check-in processes.
- Trained and supervised front desk staff in customer service protocols.
- Coordinated room assignments and maintained accurate reservation records.
- Resolved guest complaints and provided effective solutions promptly.
- Implemented hotel policies to enhance guest satisfaction and safety.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Conducted regular audits of front desk procedures for compliance and efficiency.
Order Picker
CooperVision
Henrietta, Ny
05.2017 - 09.2020
- Operated order picking equipment to efficiently gather products for shipment.
- Selected and verified items according to customer orders and specifications.
- Maintained accurate inventory records using warehouse management systems.
Assembler
Star Headlight & Lantern Co
Avon, NY
02.2014 - 04.2017
- Assembled components for emergency lighting and safety products efficiently.
- Operated hand tools and machinery to complete assembly tasks.
- Inspected finished products for quality assurance and compliance standards.
Warehouse Packager
Jacobson Companies
Avon, NY
03.2012 - 01.2014
- Packaged products accurately and efficiently for distribution to customers.
- Operated packaging machinery to ensure timely production of goods.
- Maintained cleanliness and organization of the packaging area throughout shifts.
Education
Sperry Highschool
Henrietta , NyCosmetology License - Cosmetology
Fairport Boces
Fairport, Ny 09.2006 - 06.2007
Skills
- Guest relations
- Front desk operations
- Reservation management
- Staff supervision
- Customer service
- Team building
- Quality assurance
- Effective communication
- Time management
- Attention to detail
Timeline
Front desk manager
Homewood Suites Hotel
11.2025 - Current
Front Desk Manager
Baymont By Wyndham
07.2021 - 09.2025
Order Picker
CooperVision
05.2017 - 09.2020
Assembler
Star Headlight & Lantern Co
02.2014 - 04.2017
Warehouse Packager
Jacobson Companies
03.2012 - 01.2014
Cosmetology License - Cosmetology
Fairport Boces
09.2006 - 06.2007
Sperry Highschool