Shawna Vazquez
Rochester
Summary
Entrepreneurial Retail Business Owner known for high productivity and efficient task completion. Specialize in customer relationship management, inventory control, and financial oversight to ensure smooth business operations. Excel in communication, leadership, and problem-solving skills, which contribute to successful team management and customer satisfaction.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Retail Business Owner
Manitou Management LLC DBA Courtly Treasures
Rochester
03.2021 - Current
- Managed daily operations of an online store, ensuring smooth workflow and customer satisfaction.
- Handled customer inquiries and resolved issues promptly to maintain positive relationships.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Oversaw inventory management, including ordering stock and conducting regular audits.
- Identified opportunities for cost savings through improved operational efficiency.
- Established pricing policies based on market research, profit goals, and cost analysis.
- Developed and implemented marketing strategies to increase customer traffic.
District Operations Manager
Kelton Enterprises
Amherst
04.2022 - 09.2024
- Managed daily operations across multiple locations to ensure efficient service delivery.
- Coordinated supply chain activities to optimize inventory management and reduce costs.
- Developed and implemented operational strategies to improve workflow efficiency.
District Operations Manager
CEC Entertainment Inc DBA Chuck E Cheese
Irving
01.2001 - 04.2022
- Coordinated supply chain activities to optimize inventory management and reduce costs.
- Developed and implemented operational strategies to improve workflow efficiency.
- Trained and mentored staff on best practices and company policies for consistent performance.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with cross-functional teams to develop budget strategies and forecasts.
- Assisted in the preparation of annual budgets by compiling necessary data and information.
Education
Associate of Science - Hospitality Administration And Management
SUNY Broome Community College
Binghamton, NY 08.1998 - 05.2001
Skills
- E-commerce management
- Inventory optimization
- Pricing strategy
- Supply chain coordination
Timeline
District Operations Manager
Kelton Enterprises
04.2022 - 09.2024
Retail Business Owner
Manitou Management LLC DBA Courtly Treasures
03.2021 - Current
District Operations Manager
CEC Entertainment Inc DBA Chuck E Cheese
01.2001 - 04.2022
Associate of Science - Hospitality Administration And Management
SUNY Broome Community College
08.1998 - 05.2001