Shawnae Wilson
Red Wing,MN
Summary
Dynamic professional with a proven track record in customer service and housekeeping, honed at Spectrum Call Center and Bay View Nursing Home. Expert in maintaining cleanliness and enhancing guest satisfaction through meticulous attention to detail and empathetic customer interactions. Skilled in chemical handling and conflict resolution, consistently achieving increased loyalty and operational excellence.
Overview
2015
2015
years of professional experience
Work History
Housekeeping Room Attendant
Bay View Nursing Home
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Customer Service Representative
Spectrum Call Center
12.2012 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Highland Park Sr High
Snelling MN06.2011
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Mopping floors
- Waste disposal
- Chemical handling
- Sorting and washing laundry
- Cleaning techniques
- Supply inventory management
- Bathroom maintenance
- Folding clean laundry
- Vacuuming carpets
- Laundry expertise
- Ordering cleaning supplies
- Stain removal
- Dusting surfaces
- Chemical safety knowledge
- Health and safety
Timeline
Customer Service Representative
Spectrum Call Center
12.2012 - 06.2014
Housekeeping Room Attendant
Bay View Nursing Home
Highland Park Sr High
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