Shawn Ann brown
Group 1
OKLAHOMACITY,OK
1
Language
6
years of professional experience
Experienced service cashier with strengths in customer service, cash handling, and accurate transaction processing. Known for managing high-volume checkout lines, resolving billing issues, and maintaining balanced financial records while delivering fast, professional service.
Work History
Service Cashier
5 Years 10 Months- Processed customer payments for service repairs, ensuring accurate cash, credit, and check handling.
- Reconciled cash drawer and daily transactions to maintain balanced financial records.
- Issued receipts and updated repair order status with accuracy and attention to detail.
- Coordinated with service advisors to resolve billing discrepancies and customer concerns.
- Managed service lane paperwork, supporting efficient checkout and closing workflows.
- Maintained organized payment records and completed end-of-day cash reporting.
- Trained new cashiers on payment procedures, customer service standards, and transaction accuracy.
- Streamlined checkout processes to improve customer experience and reduce wait times.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Processed returns and exchanges efficiently, adhering to store policies and procedures.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Assisted in training new cashiers, leading to improved performance across the entire team.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
- Maintained strong knowledge of current promotions and store policies to effectively answer customer questions or concerns.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
- Ensured accurate financial records by reconciling daily cash drawer and reporting discrepancies.
- Reduced wait times for customers with speedy and precise cash register operations.
- Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
- Promoted store loyalty programs to customers, boosting overall membership enrollment.
- Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Bachelor of Science - Sociology
Skills
Customer service
Money handling
Cash handling
Merchandise stocking
Collecting and processing warranty claims
Creating daily reports to be uploaded in Job Router for Service/Parts and Finance
check in new cars and process the paperwork
Languages
English
Timeline
Service Cashier
Group 1
01.2021 - CurrentRead More
University of Central Oklahoma
Bachelor of Science from Sociology
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