Shawn Anthony Forbes
Shenzhen, China,Guangdong
Summary
A motivated and optimistic professional with a diverse background spanning customer service, food safety, and education. Experience at Sutherland Global Services involved consistently meeting quality guidelines and providing top-notch customer service. Transitioning to QSSI deepened expertise in food safety standards, gaining valuable insights into the intricacies of the food processing industry. Commenced a teaching career at Kingston Technical High School, specializing in Chemistry, perfecting skills in classroom management, lesson planning, and student engagement. Pursued teaching English in China at Keyword Education in Shenzhen, nurturing students' confidence and academic growth. Honed assertiveness, adaptability, and relatability, thriving in diverse environments and connecting with individuals from all walks of life. Ready to excel in any professional endeavor
Overview
11
11
years of professional experience
Work History
Teacher of English
Keyword Education (China)
07.2020 - Current
- Managing and monitoring form class, Creation of lesson plans, Teaching small classes of 3 to large classes of 10 students, Classroom management
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Teacher of English
Rainbow Cambridge English (China)
11.2019 - 07.2020
- Managing and monitoring form class, Creation of lesson plans, Teaching small classes of 3 to large classes of 15 students, Classroom management
Teacher of Natural Sciences, A-Level and O-Level Chemistry
Kingston Technical High School (Jamaica)
10.2017 - 08.2019
- Managing and monitoring form class, Updating and managing student data base with information relating to attendance and academic performance, Creation of lesson plans, Teaching small classes of 15 to large classes of 40 students
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environments.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Business Development Officer
Quality Systems Solutions & Initiatives (QSSI)
06.2018 - 09.2018
- Marketing and sales of Training Services, Analysis of sales data, Management of company social Media of pages, Organization of training sessions and acquiring training materials
- Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
- Developed new sales strategies to target untapped markets, resulting in increased revenue generation.
Customer Service Consultant
Sutherland Global Services (Jamaica)
06.2015 - 03.2018
- Efficiently assessed, corrected and verified customers' orders and queries using detail-oriented and quick problem-solving skills
- Managed upwards of 100 customer calls and emails per day
Kindle Customer Support Representative
Sutherland Global Services (Jamaica)
06.2015 - 03.2018
- Provide step-by-step guidelines for resolution of technical issues, Explained highly technical details to customers using simple, understandable terms, Troubleshoot software and hardware components to identify and resolve issues related network malfunction, Educate customers on features of company products/services to minimize technical challenges
Online Health Insurance Sales Representative
Health Solutions Center (Jamaica)
08.2016 - 10.2016
- Sold health insurance to interested individuals, Educated customers about health insurance packages
Tutor of Chemistry
University of the West Indies Mona (Jamaica)
09.2013 - 09.2015
- Tutoring first year Chemistry to freshman students, Review and explanation of assigned class work, Teaching small classes of 3 to large classes of 15 students
Education
Bachelor of Science - Food Chemistry
University of The West Indies, Mona
Kingston Jamaica 08.2016
Advanced Proficiency Diploma -
Manchester High School
Manchester Jamaica06.2012
Skills
- TEFL Certified by ITTT
- Fluent in English language (Native Speaker)
- Good Salesmanship skills
- Computer hardware and software upgrade and maintenance
- Microsoft Word, Power-point, Excel and Access
- Formal and Academic writing
- Wet chemistry skills
- Trained on international food safety standards
- Critical thinking skills
- Flexibility
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Computer Skills
- Friendly, Positive Attitude
- Art and Design Skills
Extracurricular Activities
UWI Mona, Shotokan Karate Club UWISERT Manchester High School Clubs and Societies
Painting
I'm an amateur graffiti artist who revels in my creativity through spray paint, stencil printing, and traditional painting mediums. Alongside my passion for art, I actively organize workshops in the Shenzhen area to share my love of creativity with individuals of all ages who share similar interests.
Languages
Chinese (Mandarin)
Limited Working
Timeline
Teacher of English
Keyword Education (China)
07.2020 - Current
Teacher of English
Rainbow Cambridge English (China)
11.2019 - 07.2020
Business Development Officer
Quality Systems Solutions & Initiatives (QSSI)
06.2018 - 09.2018
Teacher of Natural Sciences, A-Level and O-Level Chemistry
Kingston Technical High School (Jamaica)
10.2017 - 08.2019
Online Health Insurance Sales Representative
Health Solutions Center (Jamaica)
08.2016 - 10.2016
Customer Service Consultant
Sutherland Global Services (Jamaica)
06.2015 - 03.2018
Kindle Customer Support Representative
Sutherland Global Services (Jamaica)
06.2015 - 03.2018
Tutor of Chemistry
University of the West Indies Mona (Jamaica)
09.2013 - 09.2015
Bachelor of Science - Food Chemistry
University of The West Indies, Mona
Advanced Proficiency Diploma -
Manchester High School
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