Shawnda Lasley
Long Beach,CA
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
8
8
years of professional experience
Work History
Insurance Verification Specialist/Treatment Coordinator
Smile The Spa
06.2023 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Phone Banker
Wells Fargo & Company
01.2021 - 01.2022
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
- Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
Scheduling Coordinator
Gentle Dental And Orthodondics
07.2018 - 08.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Medical Collections Representative
USCB America
10.2016 - 07.2018
- Streamlined medical billing procedures for increased efficiency and accuracy in the collections process.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Handled complex claim issues, effectively communicating with patients, providers, and insurance companies to ensure resolution.
Education
Associate of Science - Medical Social Work
Long Beach City College
Long Beach, CA02.2025
No Degree - Medical Billing
United Education Institute
Bakersfield, CA08.2016
Skills
- Attention to Detail
- Patient confidentiality
- HIPAA Compliance
- Insurance Coverage Verification
- Coordination and Scheduling
- Skilled in Open Dental
- Customer Service
Timeline
Insurance Verification Specialist/Treatment Coordinator
Smile The Spa
06.2023 - Current
Phone Banker
Wells Fargo & Company
01.2021 - 01.2022
Scheduling Coordinator
Gentle Dental And Orthodondics
07.2018 - 08.2020
Medical Collections Representative
USCB America
10.2016 - 07.2018
Associate of Science - Medical Social Work
Long Beach City College
No Degree - Medical Billing
United Education Institute
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