Shawnda Petermann
Hardee's Restaurant
Moses Lake,WA
9
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Adaptable professional with a versatile background in hospitality and operations. Known for exceptional customer service and attention to detail, driving positive guest experiences and team efficiency.
Work History
Assistant Manager
5 Months- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained staff on customer service best practices to enhance guest experiences.
- Implemented inventory management procedures to reduce waste and optimize supply usage.
- Coordinated team schedules to maintain optimal staffing levels during peak hours.
Kitchen Hand
2 Months- Prepared ingredients and maintained cleanliness to ensure efficient kitchen operations.
- Assisted in food assembly, ensuring quality and presentation standards were met.
- Collaborated with team members to streamline food preparation processes.
- Monitored inventory levels and reported shortages to management for timely replenishment.
Security Officer
1 Year 6 Months- Monitored hotel premises to ensure guest safety and security protocols were followed.
- Responded to guest inquiries and concerns with professionalism and urgency.
- Conducted routine inspections of property grounds and facilities to identify potential hazards.
- Collaborated with local law enforcement on safety initiatives and emergency response plans.
Maintenance Technician
1 Year 6 Months- Conducted regular inspections of hotel facilities to identify maintenance needs and ensure guest safety.
- Performed repairs on plumbing, electrical, and HVAC systems to maintain operational efficiency.
- Assisted in preventive maintenance programs to prolong equipment lifespan and enhance performance reliability.
- Responded promptly to guest requests for repairs, ensuring high satisfaction and comfort levels.
Counter Server
7 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and smooth checkout processes.
- Maintained cleanliness and organization of counter area, enhancing overall shopping experience for customers.
- Assisted in inventory management by restocking merchandise and monitoring stock levels regularly.
Waitress
2 Years 4 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed orders using point-of-sale system to ensure accurate transactions.
- Trained new staff on menu items and service standards to enhance team performance.
- Collaborated with kitchen staff to coordinate timely meal delivery for customers.
Assembly Line Worker / Shipping and Receiving
3 Years 8 Months- Operated machinery for efficient assembly of components on production line.
- Assembled products according to specifications and quality standards.
- Inspected finished goods for defects, ensuring compliance with quality assurance protocols.
- Collaborated with team members to streamline workflows and enhance productivity.
- Received freight from inbound trucks, and shipped products to customers.
Education
High School Diploma
Timeline
Assistant Manager
Hardee's Restaurant
01.2018 - 06.2018Read More
Kitchen Hand
Chicken Salad Chick
10.2017 - 12.2017Read More
Security Officer
Holiday Inn Express Hotel Suites
04.2016 - 10.2017Read More
Maintenance Technician
Holiday Inn Express Hotel Suites
04.2016 - 10.2017Read More
Counter Server
Schnucks Supermarket
09.2015 - 04.2016Read More
Waitress
Denny's Restaurants Franchise Association
03.2013 - 07.2015Read More
Assembly Line Worker / Shipping and Receiving
West Side
05.2009 - 01.2013Read More
Hillsboro High School
High School Diploma
Read More