SHAWNDA R. BRAXTON
Quincy,MA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
30
30
years of professional experience
Work History
STREETCAR MOTORPERSON
MBTA
10.2023 - Current
- Operation of Streetcar: Safely operate streetcars along designated routes, ensuring adherence to traffic regulations, safety standards, and schedules to provide reliable service to passengers.
- Passenger Safety & Assistance: Ensure the safety and comfort of passengers during transit, including assisting passengers as needed, monitoring onboard behavior, and providing information on routes and stops.
- Communication with Dispatch: Maintain continuous communication with OCC, reporting any incidents, delays, or disruptions in service, and receiving updates on operational changes or emergencies. Excellent communication skills, both verbal and written.
- Collaboration with Team Members: Work closely with other streetcar operators and supervisors to ensure seamless operation of the transit system. Coordinate efforts to resolve any issues affecting service delivery. Developed and maintained courteous and effective working relationships.
Parking Meter Supervisor
Boston Transportation Department (BTD)
06.2006 - 09.2023
- Daily Operations Oversight: Supervise the daily operations of parking meter collections, ensuring adherence to policies and procedures.
- Compliance and Enforcement: Oversee compliance with city parking regulations and ordinances. Enforce department policies related to parking meter operations, ensuring all constituents comply with safety standards, legal regulations, and operational guidelines.
- Collaboration with City Departments: Work closely with other departments including Public Works and Boston Police Department achieve organizational goals, fostering teamwork across various functions.
- Customer Service & Dispute Resolution: Handle constituent inquiries and resolve any parking-related disputes or complaints, ensuring a high level of satisfaction and professionalism. Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Athletic Assistant
Boston Centers for Youth and Families
09.2004 - 06.2006
- Duties Included: Assist in the development/implementation and supervision of recreation programs, sports leagues, special programs/projects and other activities for all patrons. Responsible for instruction of games, maintenance of recreation equipment, light maintenance, security and other duties as required.
Residential Counselor
St. Mary’s Women’s & Children’s Center
03.2004 - 11.2004
- Duties Included: Orient new residents to program services, rules and procedures. Participate in and supervise program routines and activities. Manage behavior through the use of programmatic and individual structure; rules, routines, point and level system; and reinforcements. Document all relevant information in resident’s files, program logs, and any other program record keeping.
Community Monitor
Roxbury Youthworks, INC.
08.2002 - 09.2003
- Duties Included: Provided case management for youth involved in the DYS system. Conduct visits to home, school, and workplace to discuss alternate opportunities for the clients with teachers, parents, and employers. Maintained updated records on youth enrolled. Responsible for recommendations for courts, educational programs, and other service providers. Provided outreach and resource development to obtain supportive services for youth and families.
Relief Staff
Community Care Center, INC.
09.2001 - 01.2002
- Duties Included: Provided case management for an independent living program. Conducted visits to home, school, and job occasionally. Organized structured day programs, administered med’s, prepare and maintain accurate files on all residents. Created and implemented chore sheets and menus for staff and residents.
Youth Advocate
Archdale Community Center
01.1996 - 01.1999
- Duties Included: Work directly with the neighborhood youth to develop and implement programs and activities. Maintained updated record on youth enrolled. Responsible for recommendations for courts, educational programs, and other service providers. Supervise 4 peer leaders, created schedules, maintained hours and payroll. Provided outreach and resource development to obtain supportive services for youth and their families. Also, conducted fundraising projects to develop non-personnel funds.
Girls’ Program Coordinator
Archdale Community Center
04.1996 - 08.1996
- Duties Included: Perform community outreach; coordinate day-to-day operation of programs. Coordinate the scheduling of instructors and specialists. Planned and implemented workshops, fund-raising events, trainings and field trips.
Administrative Staff
Boston Parks & Recreation
06.1995 - 08.1995
- Duties Included: Processed 3,500 youth throughout the City of Boston, made picture I.D.’s, filing, light typing, input payroll data entry for all assigned areas. Entered information on all transfers and terminations. Researched and corrected all payroll problems.
Education
High School Diploma -
Jeremiah E. Burke High School
Boston, MACertificate - undefined
Southeastern Academy of Travel & Tourism
Kissimmee, FLundefined
Corporation for Public Management
Boston, MASkills
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Dependable and responsible
- Critical thinking
- Excellent communication
- Calm under pressure
- Problem resolution
- Active listening
- Organizational skills
- Computer skills
Affiliations
- WTS International
Timeline
STREETCAR MOTORPERSON
MBTA
10.2023 - Current
Parking Meter Supervisor
Boston Transportation Department (BTD)
06.2006 - 09.2023
Athletic Assistant
Boston Centers for Youth and Families
09.2004 - 06.2006
Residential Counselor
St. Mary’s Women’s & Children’s Center
03.2004 - 11.2004
Community Monitor
Roxbury Youthworks, INC.
08.2002 - 09.2003
Relief Staff
Community Care Center, INC.
09.2001 - 01.2002
Girls’ Program Coordinator
Archdale Community Center
04.1996 - 08.1996
Youth Advocate
Archdale Community Center
01.1996 - 01.1999
Administrative Staff
Boston Parks & Recreation
06.1995 - 08.1995
Certificate - undefined
Southeastern Academy of Travel & Tourism
undefined
Corporation for Public Management
High School Diploma -
Jeremiah E. Burke High School
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