Shawndareus McFarland
Nashville,TN
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Home Deopt
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Walgreens
06.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma - Required Courses
Maplewood High School
401 Walton Ln 05.2018
Skills
I’m a hard worker and good with working with others I work great under pressure and have great communication skills I will always ask for help if needed and I’m willing to learn new skills I’m a hands on person and good with figuring out solutions to problems that may come I’m also great at following instructions and taking information in
Accomplishments
I finished high school on time with a 3.2 gpa and I graduated on time.
Timeline
Customer Service Representative
Home Deopt
10.2024 - Current
Cashier
Walgreens
06.2022 - 03.2024
High School Diploma - Required Courses
Maplewood High School
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