Shawndee Strain
Keizer
Summary
Highly motivated and upbeat team member dedicated to fostering a positive and energized work environment. Committed to ensuring the team's success by maintaining a cheerful demeanor and utilizing a fun personality. Experienced in delivering exceptional work and focused on keeping customers informed about store updates or promotions. Aiming to provide a seamless and enjoyable shopping experience, leaving customers with a positive impression.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Member
Eagle Bragin Outlet
03.2024 - 12.2024
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Veterinary Technician
Arizona Humane
08.2021 - 10.2021
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Operated anesthesia, oxygen and monitoring equipment.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Administered and monitored anesthesia for surgeries and operations.
- Prepared and reviewed records and consent forms.
Veterinary Technician
Palm Glen Animal Hospital
02.2019 - 07.2021
- Prepared and labeled medications and instructed client on administration.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Administered and monitored anesthesia for surgeries and operations.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Prepared and reviewed records and consent forms.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Delivered excellent service to pet owners to drive repeat business.
- Traveled to farms to treat livestock injuries, disease and birthing.
Veterinary Technician
Vetmed Veterinary Services
01.2017 - 01.2018
- Documented calls in reports detailing incident type and course of treatment.
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Reviewed inventory levels prior to shift and restocked.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Assessed emergency situations and prioritized medical care for patients.
Surgical Technician
Spay Neuter Clinic
01.2014 - 12.2016
- Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
- Handed instruments and supplies to surgeons during procedures.
- Cleaned and sterilized operating rooms.
- Counted and recorded sponges, instruments, and needles at beginning and end of surgical procedures.
- Analyzed patient chart data and identification to verify accurate information.
- Facilitated invasive, non-invasive, and minimally-invasive procedures by creating safe and functional operating room environments.
- Collected and prepared tissue specimens for laboratory analysis.
- Assisted customers in making payments on accounts and setting up payment plans.
- Provided outstanding service to new and long-standing clients by attending closely to concerns and developing solutions.
Veterinary Technician
Banfield Animal Hospital
01.2011 - 12.2013
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Provided client service by educating owners on essential animal care practices, answered questions and processed payments.
- Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
- Administered medications to animals with meals or treats.
Cashier Team Lead
Dollar General Store
01.2010 - 12.2012
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Met high productivity standards in processing payments for customers.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Answered customer quests, provided store information and escorted to desired store areas.
Education
High School Diploma -
Rimrock Highschool
05.2010
Veterinary Technician -
Carrington College - Phoenix
Phoenix, AZ02.2012
Skills
- Veterinary Medical 13 years of experience
- Injectable agent induction
- Physical examination
- Inventory Protection
- Financial Cash Oversight
- Strategic Troubleshooting
- Customer service
- Optimistic Outlook
- Retail Sales Expertise
- Phone etiquette
- Complex Problem-solving
- Coaching and mentoring
Education and Training
other,other
Certification
CRP and First aid certified
Languages
English
Full Professional
Timeline
Team Member
Eagle Bragin Outlet
03.2024 - 12.2024
Veterinary Technician
Arizona Humane
08.2021 - 10.2021
Veterinary Technician
Palm Glen Animal Hospital
02.2019 - 07.2021
Veterinary Technician
Vetmed Veterinary Services
01.2017 - 01.2018
Surgical Technician
Spay Neuter Clinic
01.2014 - 12.2016
Veterinary Technician
Banfield Animal Hospital
01.2011 - 12.2013
Cashier Team Lead
Dollar General Store
01.2010 - 12.2012
Veterinary Technician -
Carrington College - Phoenix
High School Diploma -
Rimrock Highschool
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