Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Shawndell Hawkins

Saint Louis,MO

Summary

Dynamic and results-driven professional with extensive experience in small business operations and customer relations. Skilled in team leadership and attention to detail, I consistently delivered exceptional service while navigating economic challenges. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Possesses versatile skills problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Home Daycare, St Louis — Owner MONTH 2002 - PRESEN

Self Employed Services
01.2002 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with families, resulting in repeat business and referrals.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Successfully navigated challenging economic conditions by making informed decisions
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of families.
  • Implementing efficient business processes and providing exceptional service.

Cafe' Assisant

Dina Strader
07.2024 - 05.2025
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Supported daily operations by performing cash handling responsibilities accurately and efficiently.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
  • Promoted a positive work environment through clear communication and teamwork among staff members.
  • Continually improved personal performance by seeking feedback from supervisors and implementing suggestions for growth.
  • Upheld brand reputation by consistently delivering quality beverages using standardized recipes and techniques.
  • Assisted in menu development, incorporating seasonal ingredients for a fresh dining experience.
  • Tracked food production levels, meal counts, and supply costs.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Early Childhood Lead Teacher

Kolors Daycare
01.2000 - 02.2002
  • Led professional development sessions for other teachers on effective classroom management strategies.
  • Mentored new teachers in the implementation of best practices for early childhood education.
  • Enhanced student engagement by incorporating hands-on activities and group projects in daily lesson plans.
  • Implemented individualized instruction plans tailored to each student''s unique strengths and weaknesses.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Assessed student progress and provided feedback on educational development.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Utilized creative teaching strategies to engage students in classroom.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Incorporated music, art and literature into curriculum.
  • Supported students in developing self-esteem and self-confidence.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Organized and supervised large and small group activities.
  • Established positive relationships with students and families.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted and supervised 8-10 children through entire school day.
  • Built an inclusive classroom culture that embraced diversity and promoted respect for all individuals.

Education

High School Diploma -

MERS Goodwill Excel Center
Florissant, MO
05-2024

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Delegating work
  • Employee relations
  • Teamwork and collaboration
  • Team leadership
  • Attention to detail
  • Customer service
  • Client service

Certification

Certified Business Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cafe' Assisant

Dina Strader
07.2024 - 05.2025

Home Daycare, St Louis — Owner MONTH 2002 - PRESEN

Self Employed Services
01.2002 - Current

Early Childhood Lead Teacher

Kolors Daycare
01.2000 - 02.2002

High School Diploma -

MERS Goodwill Excel Center

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