Shawndrell Miles

• Greeted customers, helped locate merchandise and suggested suitable options.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.

Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

• Listened to customer needs and desires to identify and recommend optimal products.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Informed customers of current store promotions to encourage additional sales purchases.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

• Handled and stored food to eliminate illness and prevent cross-contamination.
• Monitored line processes to maintain consistency in quality, quantity and presentation.
• Prepared meals from scratch using authentic, popular recipes to generate repeat business.
• Checked freezer and refrigerator prior to each shift to verify correct temperatures.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
• Trained and assisted new kitchen staff members.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
• Identified inefficiencies leading to improved productivity.