Summary
Overview
Work History
Education
Skills
Achievements
Timeline
Generic

Shawndria Kirk

McDonough,GA

Summary

Highly motivated, energetic, and natural leader with 9 years of excellent customer experience seeking challenging opportunities for growth with an eagerness to learn.

Overview

9
9
years of professional experience

Work History

Sales Manager

Ralph Lauren
Locust Grove, GA
01.2023 - 11.2023
  • Responsible for leading the sales team in a fast-paced environment.
  • Setting sales goals, quotas, and pushing the team to hit them.
  • Identifying where training is needed and providing it.
  • Exercised leadership capabilities by successfully motivating and inspiring the team.

CUSTOMER SERVICE SUPERVISOR

At Home The Home Decor Superstore
Stockbridge, GA
09.2021 - 11.2023
  • Responsible for instructing, scheduling, training and motivating employees.
  • Effective communication with management about goals and procedures.
  • Handling issues that employees are unable to solve.
  • Providing customers with a satisfying and memorable experience.

Customer Service Supervisor

Dicks Sporting Goods
McDonough, GA
11.2023 - Current

Bra Fitting Specialist

VICTORIAS SECRET
Morrow, GA
07.2015 - 09.2021
  • Genuine ability to listen and connect with customers.
  • Demonstrated initiative and urgency in a faced paced environment.
  • Ability to navigate difficult situations.
  • Built relationships with customers to increase likelihood of repeat business.

Receptionist

Willett Honda South
Morrow, GA
01.2019 - 08.2020
  • Welcomed and directed visitors appropriately with a positive and helpful attitude.
  • Informed visitors by answering or referring inquiries.
  • Provided high quality customer service under pressure.
  • Maintained security by following procedures, monitoring logbook, and effective housekeeping.

Education

High School Diploma -

MT ZION HIGH SCHOOL
Jonesboro, GA
05.2008

Skills

  • Powerful communicator
  • Strong leadership skills
  • Customer-centric attitude
  • Problem-solver
  • Work well under pressure
  • Time management
  • Adaptability
  • Cultural sensitivity and awareness

Achievements

Awarded #1 Bra Fitting Specialist in the district- Victoria's Secret, 2020.

Maintained a 98% satisfaction rating in the customer service department- At Home Decor Superstore, 2021-2022.

Timeline

Customer Service Supervisor

Dicks Sporting Goods
11.2023 - Current

Sales Manager

Ralph Lauren
01.2023 - 11.2023

CUSTOMER SERVICE SUPERVISOR

At Home The Home Decor Superstore
09.2021 - 11.2023

Receptionist

Willett Honda South
01.2019 - 08.2020

Bra Fitting Specialist

VICTORIAS SECRET
07.2015 - 09.2021

High School Diploma -

MT ZION HIGH SCHOOL

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Shawndria Kirk