Shawne Drayton

• Revised and initiated the city of Port St Lucie employee filing system to Paperless
• Using city ad ID software, instructed and answered questions for supervisors and city employees’ established SOP for the city HR department.
• Also audited and corrected city employee’s files
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.

Provided excellent customer service by efficiently resolving issues and responding to inquiries

• Managed approximately 35 incoming calls daily, emails, chats
• Monitored phone, fax, and electronic database systems for incoming customer inquiries
• Answered customer telephone calls promptly to avoid on-hold wait times
• Consulted with outside parties to resolve discrepancies and create effective solutions
• Created plans and communicated deadlines to ensure projects were completed on time

• Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance.
• Managed appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives
• Established and developed a strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone or email.