Shawnee Starz
Cedar Rapids,IA
Summary
I have worked in customer service for a total of 35 years. I enjoy sales very much and working with the public. Learning new skills is easy for me, very hands on learner. Multitasking, working with others, and self motivation are my strong attributes.
Overview
7
7
years of professional experience
Work History
Moco Game Room
Fun Not Fancy Group
02.2019 - 04.2022
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Bartender
Field House
01.2018 - 02.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Hospitality Manager
Pankey Group
02.2016 - 08.2018
- Increased customer service ratings significantly through personable service.
- Scheduled work hours for [Number] employees to achieve adequate manpower coverage.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
Education
High School Diploma -
Washington High School Cedar Rapids
Cedar Rapids, IA06.1990
Skills
- Customer Retention
- Safe Work Practices
- Service Quality
- Inventory Records
- Attentive Service
- Table Setting
Timeline
Moco Game Room
Fun Not Fancy Group
02.2019 - 04.2022
Bartender
Field House
01.2018 - 02.2019
Hospitality Manager
Pankey Group
02.2016 - 08.2018
High School Diploma -
Washington High School Cedar Rapids
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