Summary
Overview
Work History
Education
Skills
Education
Certification
Timeline
Generic

Shawnee Wooden

Chino,CA

Summary

Well-versed in monitoring tasks, teams and activities for completion, accuracy and compliance with standards. Excellent attention to detail with a methodical and well-organized nature.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inbound Stower

Amazon
12.2024 - 03.2025
  • Improved warehouse organization by accurately stowing inbound items in designated locations.
  • Ensured accurate inventory counts by diligently scanning and recording all incoming products.
  • Separated damaged items from functional ones before placing on shelves.
  • Utilized scanning equipment to quickly locate
  • and identify items and stock locations.
  • receiving, sorting, and stowing inventory, using scanners and other equipment

Freight Agent/ Warehouse Associate

Prime Flight
05.2024 - 12.2024
  • Responsible for the manual loading and unloading of cargo
  • Operate handheld barcode scanners to scan incoming and outgoing packages
  • Verify product information by scanning item barcodes and checking for accuracy
  • Label packages as required to ensure proper shipment
  • Maintain high accuracy in scanning to minimize errors in shipment and receipts
  • Move packages to the correct locations within the warehouse
  • Work collaboratively with team members to meet daily scanning and packing goals
  • Follow safety protocols and standard operating procedures in a fast-paced environment
  • Report any discrepancies or issues to leadership
  • Inspect and communicate on damaged packages to leadership
  • Ensure proper handling and storage of cargo in accordance with safety regulations
  • Ensure proper documentation is applied to the correct freight
  • Participate in training programs on freight handling, safety, and compliance
  • Maintain a clean and organized work environment in freight handling areas
  • Attention to detail
  • Brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety
  • May be assigned to other duties as required

Debt Negotiator-temp Agency

Robert Half
06.2023 - 08.2023
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Participated in labor-management meetings to discuss labor issues.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Provided expertise on labor and employment laws to
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Responded to client concerns and questions about credit scores and methods to improve numbers.
  • Calculated clients' available monthly income to meet debt obligations.
  • Received and submitted customer payments to further reduce open account balances.
  • Answered over 20+ customer communications per day via telephone, email and web chat.
  • Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
  • Produced budget tools, educational support and referrals for clients.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative

Randstad
01.2022 - 06.2023
  • on the state of California Department of Employment Services where I was on their Customer Service Team, as Customer Service Representative.
  • completing and filing both ER PRO and DEF PRO cases to meet the state requirements
  • Successfully worked remotely; with little need for immediate supervision; remaining in adherence with my schedules as well as using my resources to resolve IT ISSUES RAPIDLY AND EFFECTIVELY
  • Successfully accomplished the following state systems multiple platforms simultaneously: CUBS, OTECH, EDD, SHAREPOINT, OUTLOOK, AWS
  • ZOOM AND MICROSOFT TEAMS , MICROSOFT OFFICE for daily communtications
  • Followed up with customers on unresolved issues.
  • 100+ Inbound calls
  • Help me members with their health insurance
  • Updated address
  • Answered questions about health insurance/coverages
  • Transfer to correct department
  • Helped members with their health insurance application

Public Defender Clerical

Wex
02.2019 - 09.2020
  • Interpreted laws, rulings and regulations for individuals and businesses.
  • Researched and wrote contracts, agreements and proposals.
  • Communicated with clients and collected information to research cases and prepare settlement offers.
  • Analyzed probable outcomes of cases using knowledge of legal precedents.
  • Interviewed witnesses and gathered public record research relevant to each case.
  • check in clients
  • answering phone calls
  • data entry

Education

Some College (criminal Justice Certificate) - Criminal Justice

Chaffey College
Rancho Cucamonga, CA
05.2023

High School Diploma -

Options For Youth-San Bernardino
Pasadena, CA
04.2015

Skills

  • Telephone skills
  • Confidentiality and Data Protection
  • Computers and Technology
  • Job Readiness
  • Documentation skill
  • Leadership
  • People skills
  • Active listening
  • Communication skills
  • Package handling
  • Loading and unloading
  • Workplace cleanliness
  • Leadership qualities
  • Barcode scanning
  • Quality assurance
  • Teamwork

Education

Currently in school for medical billing and coding

Attending a security training course, received my training certification and guard card

Certification

BSIS CERTIFIED GUARD CARD

LICENSE #6824651

Timeline

Inbound Stower

Amazon
12.2024 - 03.2025

Freight Agent/ Warehouse Associate

Prime Flight
05.2024 - 12.2024

Debt Negotiator-temp Agency

Robert Half
06.2023 - 08.2023

Customer Service Representative

Randstad
01.2022 - 06.2023

Public Defender Clerical

Wex
02.2019 - 09.2020

High School Diploma -

Options For Youth-San Bernardino

Some College (criminal Justice Certificate) - Criminal Justice

Chaffey College

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Shawnee Wooden