Isaiah Jones
Jacksonville,FL
Summary
Professional in customer support, bringing valuable experience and readiness to excel in customer communication roles. Known for quick issue resolution and enhancing user experience through effective chat interaction. Focused on team collaboration and achieving results, with reliable and adaptable approach to changing needs. Skilled in technical troubleshooting and maintaining service quality.
Overview
5
5
years of professional experience
Work History
Inbound Stower
FedEx
09.2024 - 04.2025
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing on shelves.
- Strengthened overall warehouse operations by actively participating in continuous improvement initiatives and sharing constructive feedback with management.
Customer Support Technician
ADT Security
03.2022 - 07.2024
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Provided exceptional support with comprehensive troubleshooting guides, empowering customers to resolve minor issues independently.
- Maintained comprehensive knowledge of products, enabling prompt assistance for customers experiencing technical difficulties.
- Enhanced communication between departments by acting as a liaison in cross-functional projects, ultimately improving efficiency and collaboration within the company.
- Conducted regular follow-ups with customers to confirm resolutions were effective and satisfactory.
Human Resources Assistant
Amazon Fulfillment Center
11.2019 - 08.2021
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Education
Westside High School
Jacksonville 05.2019
Skills
- Customer service
- Computer proficiency
- Call center experience
- Professional telephone demeanor
- Call center operations
- Technical support
- Live chat support
- Package handling
- Clear communication
Timeline
Inbound Stower
FedEx
09.2024 - 04.2025
Customer Support Technician
ADT Security
03.2022 - 07.2024
Human Resources Assistant
Amazon Fulfillment Center
11.2019 - 08.2021
Westside High School