Shawneisa Flood
Certified Forklift operat
Sioux City,IA
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Team-driven with 4 years of experience working in fast-pased environments. Reliable package handler willing to take on added responsibilities to meet team goals. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Certified Forklift Operator
Wells Enterprises Inc.
Le Mars, IA
2023.03 - 2023.05
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
Certified Yard Switcher
Fed Ex Ground
10.2022 - 05.2023
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Completed daily equipment checks of fluid levels and monitored equipment for damage or leaks.
- Informed supervisor and shipping lead about shipping concerns to avoid backups.
- Completed pre- and post-trip inspections to evaluate functionality determine repair needs.
- Followed current orders to smoothly couple, uncouple and switch rail cars.
- Reported arrival and departure times.
- Conferred with dock managers, line haul and control room to communicate switching updates.
Package Handler
Fed Ex Ground
01.2021 - 10.2022
- Followed verbal and written instructions to properly move and ship products.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Informed quality assurance of missing or damaged items immediately when unloading and receiving.
- Removed debris and hazardous materials from packing area to avoid contamination.
Cat B Helper
Wells Enterprises Inc.
08.2020 - 12.2020
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
Customer Service Representative
Premier Bankcard
01.2019 - 08.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Met customer call guidelines for service levels, handle time and productivity.
Restaurant Hostess
The Cheesecake Factory
12.2017 - 09.2018
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating and menu information.
Interior Painter
Dakota Territory Museum
05.2017 - 08.2017
- Used brushes, spray guns and paint rollers to paint surfaces.
- Selected premixed paints or mixed required portions of pigment, oil and thinning and drying substances to prepare paint to match specified colors.
- Met with clients to discuss color and finish options and other design details.
- Used putty knives and caulking guns to fill cracks, holes and joints with plaster, putty and caulk.
- Calculated amounts of required materials and approximate time to complete each project to estimate project costs.
- Used sandpaper to scrape walls and other surfaces to remove old paint.
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
Dishwasher
Fort Randall Casine And Hotel
05.2015 - 08.2015
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or food items used often by kitchen staff.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Increased machine efficiency by scraping and pre-washing dishes.
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Housekeeper
Comfort Inn & Suites
05.2014 - 08.2014
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Kept building entryway glass clean and polished for professional presentation.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Education
High School Diploma -
Wagner Community School
Wagner, SD06.2017
Skills
- Decision Making
- Work Order Following
- Equipment Operation
- Standards Compliance
- Physical Strength and Stamina
- Problem Solving
- Team Collaboration
- Data Entry
- Attention to Detail
- Deadline Meeting
- Adaptable to Changing Needs
- OSHA Compliance
- Willing to Learn
Timeline
Certified Forklift Operator
Wells Enterprises Inc.
2023.03 - 2023.05
Certified Yard Switcher
Fed Ex Ground
10.2022 - 05.2023
Package Handler
Fed Ex Ground
01.2021 - 10.2022
Cat B Helper
Wells Enterprises Inc.
08.2020 - 12.2020
Customer Service Representative
Premier Bankcard
01.2019 - 08.2020
Restaurant Hostess
The Cheesecake Factory
12.2017 - 09.2018
Interior Painter
Dakota Territory Museum
05.2017 - 08.2017
Dishwasher
Fort Randall Casine And Hotel
05.2015 - 08.2015
Housekeeper
Comfort Inn & Suites
05.2014 - 08.2014
High School Diploma -
Wagner Community School
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