Shawnelle Henry
Brooklyn
Summary
- Demonstrates accuracy and attention to detail
- Exceptional communication skills with both patients and medical care providers to relay necessary information
- Strong organizational skills to keep patient information confidential and organized
- Collaborates cohesively with co-workers as part of a team and independently
- Highly Proficiency in epic data system
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hospital Care Investigator
Health & Hospitals- Kings County Hospital
Brooklyn
02.2022 - Current
- Conduct investigations to determine the eligibility of applicants for medical assistance programs
- Verify modify and update demographic and insurance data obtained from source documents
- Contact insurance companies regarding coverage eligibility and other issues
- Ensuring all necessary authorizations are obtained from payers
- Follow up on insurance cases to ensure timely completion
- Escalate accounts to supervisor in a timely manner in order to obtain maximization of a hospital's or health care revenue
Client Navigator I
Health & Hospitals- Kings County Hospital
Brooklyn
03.2018 - Current
- Trained new client navigators on the daily task
- Reviewed menu to ensure patients preferences, selections, and allergens are reflected.
- Input information obtained from patients in to Cbord
- Communicated with dietitians any concerns regarding patients understanding of their diet/menu selections.
Special Officer
Health & Hospitals- Kings County Hospital
Brooklyn
10.2016 - 03.2018
- Patrolled designated area of the hospital grounds to maintain order and safeguard property
- Provided routine information to visitors and clients, directing them to proper individuals and offices
- Removed loiterers and disorderly persons, when appropriate make arrest and issue summonses.
- Monitored security surveillance
- Reported any unusual occurrence by telephone or radio and draft written reports
Education
Bachelor of Science - Criminal Justice Management Major
CUNY John Jay College of Criminal Justice
New York, NYSkills
- Accuracy and attention to detail
- Communication skills
- Organizational skills
- Team collaboration
- Independent work
- Highly proficient in Epic
Certification
- New York State of health Certified Application Counselors (CAC)
Timeline
Hospital Care Investigator
Health & Hospitals- Kings County Hospital
02.2022 - Current
Client Navigator I
Health & Hospitals- Kings County Hospital
03.2018 - Current
Special Officer
Health & Hospitals- Kings County Hospital
10.2016 - 03.2018
Bachelor of Science - Criminal Justice Management Major
CUNY John Jay College of Criminal Justice