Shawnetta Gale
Memphis,TN
Summary
Dedicated healthcare support professional with 25+ years of proven experience in customer service and administrative coordination. Recognized for streamlining workflows, enhancing patient experiences, and maintaining compliance across pharmaceutical and health information operations. Adept in critical thinking, communication, and managing multi-channel support with precision.
Overview
12
12
years of professional experience
Work History
Patient Assistance Coordinator
Alliance Healthcare Services
Memphis, TN
01.2014 - Current
- Work with physicians, pharmaceutical representatives, and patients to obtain essential medications via patient assistance programs
- Coordinate document gathering, application submission, and eligibility verification for mental health patients
- Oversee PAP medication inventory, storage, tracking, and timely reorder processes
- Generate quarterly program usage and cost reports to support budgeting and compliance
- Coordinated cross-functional teams to streamline patient care services and enhance service delivery.
- Analyzed data trends to support decision-making and improve patient outcomes and service quality.
- Facilitated communication between departments to resolve issues swiftly and maintain workflow continuity.
- Gathered and organized materials to support operations.
Education
Associate of Applied Science - Administrative Professional Technology
Southwest Tennessee Community College
Memphis, TN05-2026
Skills
- Medical Terminology & HIPAA Compliance
- Chat/Email & Phone-Based Support
- Patient Relations & Escalation Resolution
- Referral Lab Testing Coordination
- Inventory & Records Management
- Filing, Data Archiving & Documentation
- Team Collaboration & Critical Thinking
- Work Planning and Prioritization
- Decision-making
- Data entry
- Customer service
- Multitasking and organization
Timeline
Patient Assistance Coordinator
Alliance Healthcare Services
01.2014 - Current
Associate of Applied Science - Administrative Professional Technology
Southwest Tennessee Community College