Summary

Overview

Work History

Education

Skills

Timeline

Loviee Shuler

Duluth,GA

Summary

Accomplished healthcare professional specializing in patient access, scheduling, and administrative support. Demonstrates expertise in Electronic Health Records (EHR) systems such as Epic and Cerner, with a strong focus on streamlining processes to boost operational efficiency and enhance patient satisfaction. Adept at managing intricate schedules, verifying insurance coverage, and resolving billing inquiries while fostering collaboration across multidisciplinary teams. Aiming to transition healthcare experience into customer success and project management to deliver meaningful outcomes.

Overview

years of professional experience

Work History

Patient Access Scheduler

Children's Healthcare of Atlanta

Duluth , GA

12.2023 - Current

Utilize Epic to manage patient scheduling and registration, ensuring accuracy and efficiency in clinic operations.
Conduct detailed insurance verifications to clarify financial responsibilities and minimize billing issues.
Provide excellent service to patients and families by addressing inquiries and resolving scheduling conflicts.
Support clinic operations during high-demand periods, including weekends, to maintain seamless performance.

Unit Secretary

Piedmont Urgent Care by WellStreet

Lawrenceville, GA

01.2022 - 02.2024

Managed patient intake and registration processes, ensuring accurate data entry.
Coordinated appointments and updated records while adhering to confidentiality and compliance standards.
Resolved billing inquiries through effective communication and issue resolution, improving patient satisfaction.
Acted as the primary liaison between patients and healthcare staff to facilitate compliance and care delivery.

Resident Coordinator

Sunrise Assisted Living

Alpharetta, GA

01.2021 - 03.2022

Act as a liaison between residents, families, and healthcare providers, facilitating communication and addressing concerns with professionalism and empathy.
Organized meetings with stakeholders to discuss issues related to resident concerns.
Maintain accurate records of resident care plans, health updates, and service requests using internal management systems.
Collaborate with caregiving and administrative staff to develop personalized plans that enhance residents' quality of life.

Virtual Administrative Assistant

Tai Jones Consulting

Duluth, Georgia

05.2019 - 01.2021

Supported client projects by managing complex scheduling, document organization, and task prioritization.
Identified and addressed inefficiencies in workflows, contributing to improved administrative operations.
Delivered exceptional administrative support through precise record-keeping and proactive client communication.

IBM/Lenovo Tier II Technical Support Agent

Computer Generated Solutions, CGS

Dunwoody, GA

07.2018 - 03.2019

Diagnosed and troubleshot hardware and software issues for laptops and desktops.
Provided technical support to IBM employees and Lenovo customers through phone, email, and online chat.
Maintained customer account information and detailed service call records.