HARMONY JOBE
Walgreens
Lewiston,MI
1
Certification
10
years of professional experience
Professional with substantial experience in healthcare administration and patient services. Excels in coordinating schedules, managing patient flow, and ensuring seamless communication between departments. Strong focus on collaboration and achieving results, adapting to changing needs. Adept at handling confidential information, utilizing scheduling software, and providing exceptional customer service. Known for reliability and maintaining high standards in all tasks.
Work History
Patient Access Scheduler
11 Months- Optimized appointment scheduling by accurately recording patient preferences, manage waitlists and recalls, and availability while balancing provider schedules. Schedule patients provider orders, diagnostic testing, post-hospital discharges, and procedure follow ups with providers. Fax patients outside diagnostic testing outside McLaren faculties to be performed. Answer multiline phone calls, respond to inquiries, and route patients or messages to appropriate clinical staff.
Certified Pharmacy Technician
2 Years 3 Months- Provided exceptional customer service by answering inquiries and resolving issues to enhance patient satisfaction. Collaborated with healthcare professionals to ensure optimal patient care and medication management.
Office Administration
1 Month- Utilized Tebra EHR to register patients, verify and update charts and confirm appointments. Used TriZetto and MI Chams for insurance verification, collected co-pays and ensured eligibility. Called and documented unverified insurances.
Bartender
9 Months- Provided exceptional customer service by engaging with patrons and ensuring a welcoming atmosphere. Resolved customer complaints and concerns promptly, maintaining high levels of customer satisfaction.
Breakfast Server
1 Year 4 Months- Engaged with guests to create a welcoming atmosphere, fostering positive relationships and repeat visits. Provided exceptional customer service by promptly taking and delivering orders, ensuring a positive dining experience for all guests.
Front of House Supervisor
4 Years 2 Months- Oversaw daily front of house operations, ensuring high standards of customer service and satisfaction. Handled guest inquiries and concerns promptly, resolving issues to enhance overall guest experience.
Server
2 Years 3 Months- Provided exceptional customer service in a fast-paced dining environment, ensuring a positive guest experience. Demonstrated in-depth knowledge of menu items and specials to assist guests in making informed dining choices.
Education
Associate Degree - Office Administrative Services, Medical Office Emphasis
Certificate of Completion - Medical Billing and Coding
Skills
Cerner millennium EHR
Schapptbook
HIPAA Certified
Office Technology
Data Accuracy & Entry
Regulatory Compliance
Organization Skills
Medical Terminology
Patient/Customer Service
Efficiency
Appointment scheduling
Team collaboration
Phone and email etiquette
Accomplishments
- Received a rating of "5 - Superior" in all 12 Final Evaluation Course Outcomes and General Observations upon completion of the Billing and Coding Internship.
- Employee of the Month July & September of 2024
- Have received employer reviews with scores of 4 and higher
Certification
- State of Michigan Pharmacy Board:
- Cpht Pharmacy Technician 5/27/2025
- APHA Pharmacists Association:
- CPR Certification 9/24/2024
- Immunization Administered 9/25/2024
- Hippa Certified 9/22/2022
Personal Information
Title: Patient Access Scheduler
Timeline
Patient Access Scheduler
Michigan Heart and Vascular Specialist
11.2025 - CurrentRead More
Certified Pharmacy Technician
Walgreens
07.2024 - CurrentRead More
Office Administration
Pro-Health Urgent Care
04.2024 - 05.2024Read More
Bartender
Lewiston Lodge
07.2023 - 04.2024Read More
Breakfast Server
Villager Restaurant
06.2022 - 10.2023Read More
Front of House Supervisor
Garland Lodge & Resort
04.2018 - 06.2022Read More
Server
Ruby Tuesday
03.2017 - 06.2019Read More
North Central Michigan College
Certificate of Completion from Medical Billing and Coding
Read More
North Central Michigan College
Associate Degree from Office Administrative Services, Medical Office Emphasis
Read More