Shawnette Savage
Millsboro,DE
Summary
Intelligent and analytical professional committed to exceeding job requirements daily seeking employment within an industry-leading healthcare organization. Motivated and resourceful professional with a reputation for quality, proficiency, and reliability seeking to transition medical education to the healthcare industry. Energetic professional ready to bring medical training and new ideas to a progressive healthcare facility that demands and recognizes efficient and effective practice. Dedicated, independent, and motivated customer service professional seeking to provide attentive, highly professional service for a dynamic healthcare provider.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
FSL
Royal Farms, Two Farms
07.2022 - 03.2023
- Interacted with several customers per day regarding inquiries and complaints, resulting in 90% positive customer feedback.
- Supervised and trained 6 personnel in high-quality operations.
- Communicated with over 3 vendors to order food and supplies.
- Assisted with daily operations of restaurant by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen and dining crew on procedures, store cleanliness and new items or promos.
- Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.
- Prepared in-store analytics on wastage, customer turnover, product matrix distribution and labor.
- Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Oversaw training of more than [Number] team members.
- Tracked food production levels, meal counts and supply costs.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Orchestrated positive customer experiences by overseeing every area of [Type] operations.
- Limited portion sizes and used garnishes to control food costs.
Home Health Aide
Private Duty
05.2020 - 03.2021
- Care for patients by changing bed linens, washing, and ironing laundry, cleaning, or assisting with their care
- Entertain, converse with or read aloud to patients to keep them mentally engaged and stimulated
- Provide mental and emotional stimulation to patients to ensure the continued vitality
- Maintain accurate and detailed records of patient care including but not limited to condition, progress, or concerns, to be sustained for review by supervisory staff
- Help patients moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Provide physical assistance to patients as needed
- Support patients by providing personal services, such as bathing, dressing, and grooming assistance, utilize appropriate opportunities to encourage self-care by demonstrating and supporting the use of walking aids, special utensils to eat, special techniques as well as equipment for personal hygiene
- Assist family members in caring for the patient by teaching appropriate ways to lift, turn, and re-position the patient, advising on nutrition, cleanliness, and housekeeping
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets, Exhibited sensitivity and warmth and promoted concern for the rights of residents
- Mediated conflicts and worked to resolve problems
- Monitored and documented resident behavioral activity and prescription intake
- Provided a high level of customer service to patients by using positive communication techniques
- Provided mental and emotional stimulation through facilitation of engaging activities
- Supported residential activities and functions through active planning and participation
Mentor
Delaware
10.2010 - 09.2019
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Account Manager
Rent-A-Center
03.2008 - 06.2010
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
Education
Associate of Science - Medical Office And Billing Specialist
Ultimate Medical Academy
Clearwater, FL02.2022
Skills
- Proficiencies:
- MS Excel; MS Word; MS PowerPoint; Typing Speed: 35 WPM
- Skills:
- Independent thinker – requires minimal supervision; Team player; Dependable; Complete tasks on time; Flexible
- Decision-Making
- Cultural Awareness
- MS Office
- Data Entry
- Clerical Support
- Excellent Communication
- Written Communication
- Analytical and Critical Thinking
- Flexible and Adaptable
- Dependable and Responsible
- Problem-Solving
- Interpersonal Communication
Accomplishments
- Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing Medical Office Medical Administrative Patient Registration Data Entry
Additional Information
- Honors/Awards: , Ultimate Medical Academy Dean's List
Timeline
FSL
Royal Farms, Two Farms
07.2022 - 03.2023
Home Health Aide
Private Duty
05.2020 - 03.2021
Mentor
Delaware
10.2010 - 09.2019
Account Manager
Rent-A-Center
03.2008 - 06.2010
Associate of Science - Medical Office And Billing Specialist
Ultimate Medical Academy
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