Shawnette Singleton
Manchester,NH
Summary
Seeking a career based position with an emphasis on customer service.
Branch Manager leverages solid leadership skills to drive success. Eager to cultivate effective teams through cohesive direction and amicable management. Skilled at enhancing customer satisfaction levels and increasing performance.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Coach
Merrimack, NH
2021 - Current
- Managed daily store operations, ensuring efficient workflow and optimal customer service.
- Trained and mentored team members to enhance performance and product knowledge.
- Implemented visual merchandising strategies to improve product presentation and drive sales.
- Analyzed sales data to identify trends and recommend inventory adjustments.
- Developed staff schedules, optimizing coverage during peak hours for improved service levels.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Branch Manager
UNIFY Financial Credit Union
Irvine, CA
04.2014 - 09.2019
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Networked within communities to identify and capitalize on business opportunities.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Planned and coordinated risk mitigation strategies to protect company assets.
- Oversaw branch team with 6 customer service representatives and 2 personal bankers and implemented training for all new employees.
New Accounts / Loan Officer
Kings Federal Credit Union
Hanford, CA
12.2007 - 01.2014
- Maintained and opened new accounts.
- Managed Retirement accounts.
- Cross selling and excellent customer service.
- Maintained and opened new/existing loans.
- Managing tellers.
Education
Some College (No Degree) - Social Science
American Public University System
Charles Town, WVCustomer Service Training -
Personal Banker Training -
Skills
Account analysis expertise
Expert in risk management
Regulatory compliance
Employee training
Financial Industry Computer Systems Loan Accountant
Excellent communication skills
Risk analysis
Dependable
Client relationship management
Excellent work ethic
Strong interpersonal skills
Strategic planning
People-oriented
Reliable
Energetic
Multi-tasking ability
Personal Information
Interests , Journaling and spending time with my family.
References
References Upon Request.
Timeline
Branch Manager
UNIFY Financial Credit Union
04.2014 - 09.2019
New Accounts / Loan Officer
Kings Federal Credit Union
12.2007 - 01.2014
Some College (No Degree) - Social Science
American Public University System
Customer Service Training -
Personal Banker Training -
Assistant Store Manager
Coach
2021 - Current