Shawnice Jones
Summary
Compassionate Patient Care Assistant with 13 years of experience in Alzheimer’s and dementia care, skilled in medication management and vital sign monitoring. Enhances patient experience through effective support in diverse settings and de-escalates potentially hostile situations to ensure safety and satisfaction. Delivers high-quality care and support to patients and families.
Overview
16
16
years of professional experience
Work History
Resident Assistant- Caregiver
Mustang Creek Estates of Sachse TX
Sachse, Texas
02.2026 - 04.2026
- Performed rounds to ensure residents' safety and well-being. every 2 hours before and during shifts.
- Attended to residents' needs, ensuring timely changes and cleanliness.
- Delivered medications to residents according to prescribed schedules.
- Trained 5-10 new associates on protocols and safety during routine rounds, covering resident care procedures.
- Managed medication stocking and inventory to ensure residents had access to necessary medications.
- Attend to Cooking, Cleaning, and Laundry for residents.
- Provided assistance in feeding residents to support their nutritional needs. and cleaning.
- Training 5-10 employees in Emergency systems (EMR).
- (Alzheimer's and Dementia patients)
Cashier/Customer Service
Wal-Mart
Garland, TX
08.2010 - 08.2024
- Greeted customers upon arrival and ensured prompt service to enhance customer satisfaction.
- Conducted financial transactions using cash registers.
- Processed credit and debit cards and ensured that receipts are signed and cards are returned.
- Checked customers’ ages before processing restricted merchandise sales.
- Ascertained that the right amount of change is present in the cash drawer at the beginning of each shift.
- Balanced the cash drawer at the end of each shift and handled any evident discrepancies.
- Addressed customer complaints and escalated unresolved issues to the appropriate department for timely resolution.
Patient Care Technician
Methodist Hospital Systems
Dallas, TX
09.2016 - 01.2017
- Accompanied patients from the waiting room and prepared them for examination and treatment, enhancing patient experience and satisfaction.
- Measures, collects, and records patients' vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and prepares patients for examinations and tests, procedures, and x-rays.
- Prepares and administers routine oral, rectal, medications, injections, and vaccinations excluding controlled substances, as directed by the physician. Identifies and reports adverse reactions.
- Performs routine patient testing, acquires and processes electrocardiograms, and collects and processes blood specimens and urine samples.
- Prepared treatment rooms for patient examinations, ensuring cleanliness and proper supply levels post-procedure.
- Record and input information into patients' medical records. Collects all medical data to facilitate the physician's ability to conclude the patient's needs. Ensure all charts and forms for the office visit are ready for the provider.
- Removed sutures and staples from patient wounds in a sterile environment. and changed sterile and non-sterile dressings.
Education
Bachelor of Arts - Business Management and Administration
Richland Community College
Richardson, TX05-2010
Certification - CNA- Certified Nursing Assistant
TSC Career Institute
Mesquite, TX07-2025
Certification - BLS Provider-National American Heart Association
TSC Careers Institute
Mesquite, TX05-2025
Skills
- EHR/EMR
- Epic Software
- PDR/Inventory
- Insurance verification
- Appointment Scheduling
- Filing and Record-Keeping
- Data entry
- Clerical Skills
- Microsoft Office
- Microsoft Outlook Excel
- Google Docs
- Keyboarding speed 45 wpm
- Quality Assurance
- Multi-tasking workload
- Strong Client Management
- HIPAA Certification
- CPR certified
- OSHA Regulations
Clinical Skills
- Patient Preparation
- EKGs
- Phlebotomy
- Charting
- Vital signs
- Growth Charts
- Medication management
- Bandaging
- Urinalysis testing
- Dosage Calculations
- Suture removal
- Problem-Solving Skills
- Capillary Puncture
- Catheterizations
- Sterile techniques
- Customer Service Skills
Timeline
Resident Assistant- Caregiver
Mustang Creek Estates of Sachse TX
02.2026 - 04.2026
Patient Care Technician
Methodist Hospital Systems
09.2016 - 01.2017
Cashier/Customer Service
Wal-Mart
08.2010 - 08.2024
Bachelor of Arts - Business Management and Administration
Richland Community College
Certification - CNA- Certified Nursing Assistant
TSC Career Institute
Certification - BLS Provider-National American Heart Association
TSC Careers Institute