Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAWNIE Kirby

Claremore,OK

Summary

Proven leader in high-stakes environments, adept at crisis management and operational efficiency, with a track record of enhancing workflow and safety at Amazon, INC. Excelled in strategic decision-making and data management, mentoring over 50-100+ associates to exceed performance metrics. Skilled in Windows XP/Excel, showcasing a customer-obsessed approach and team-oriented mindset.

Overview

4
4
years of professional experience

Work History

Tier 3, Flow Process Assistant

Amazon, INC
12.2022 - Current
  • Accustomed to managing shipping and receiving operations in high volume warehouse environments
  • Organized approach to monitoring materials movements, with a focus on safety and productivity
  • Performance oriented leader with good multitasking abilities, and ownership
  • Responsible for shift staffing, working with the departments to adjust labor in order to meet ship goal requirements, as well as assisting Area Managers and Operations Managers in running all departments including meeting Critical goals and ensuring the standard work for processing units is followed and met
  • Responsible for balancing customer experience and production metrics in Outbound
  • Continually assess flow of work from picking through sortation, packing and shipping, adjusting triggers as necessary to ensure the shift stays in optimal condition
  • Monitoring backlog, workflow, department capacity, Premium and Standard charge, etc)
  • Ability to effectively identify and communicate detailed technical and process issues and escalate to management, facilities and team, as well as timely communication when issues arise that may affect customer experience and production to drive optimal workflow

Tier I, Process Guide

Amazon, INC
07.2022 - 12.2022
  • Responsible for teaching, coaching, and mentoring 50-100 associates at any given time
  • Improve operations by working with team members and leadership to find workable solutions before and as problems arise
  • Demonstrate self reliance by meeting workflow needs
  • Prioritize and organize tasks to efficiently accomplish daily goals

Tier I, Warehouse Associate

Amazon, INC
10.2020 - 07.2022
  • Maintained clean and orderly work areas to promote optimal productivity and safety standards
  • Packed and prepared shipments to ensure the highest quality
  • Executed security rules and procedures
  • Assessed, handled, and escalated situations to proper individuals
  • Patrolled interiors and exteriors of defined locations
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites

Education

Medical Certification -

Northeast Technology Center
12.2020

High School Diploma -

Oaks Mission High School
12.2014

Skills

  • Crisis Management
  • Customer Obsessed
  • Windows XP / Excel
  • Team Oriented
  • Critical Thinking
  • Data and Staffing Management
  • Strategic Decision-Making
  • Operational Efficiency
  • Workflow management
  • Safety management
  • Metrics tracking
  • Continuous improvement

Timeline

Tier 3, Flow Process Assistant

Amazon, INC
12.2022 - Current

Tier I, Process Guide

Amazon, INC
07.2022 - 12.2022

Tier I, Warehouse Associate

Amazon, INC
10.2020 - 07.2022

Medical Certification -

Northeast Technology Center

High School Diploma -

Oaks Mission High School

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SHAWNIE Kirby