Summary
Overview
Work History
Education
Skills
Timeline
Generic

Spencer Gebhart

Enfield,CT

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

10
10
years of professional experience

Work History

Tier 3 Associate – Process Assistant (Flow)

Amazon Warehouse BDL2
Windsor, USA
12.2019 - 06.2025
  • Conducted full shift planning for the entire outbound operation, managing WIP intake and volume output
  • Balanced labor cost throughout entire outbound process to ensure profitability
  • Worked to build a strong team environment across numerous different sub-departments within outbound
  • Served as main point of contact for the site between separate entities such as central flow and ARC in order to sustain operations at BDL2
  • Pushed high shift standards in high scope areas such as safety, customer promise and general shift culture
  • Maintained contact across all 4 shifts to ensure successful handoffs across outbound and consistent processes from shift to shift

Tier 3 Associate – Process Assistant (Sort)

Amazon Warehouse BDL2
Windsor, USA
07.2019 - 01.2021
  • Support daily management of department duties, including allocating labor, leading meetings, and assigning job duties throughout shift
  • Ensure a successful area performance, through rates and associate concerns
  • Providing policy follow-up, attendance tracking through Base Radar and Process Path Roll Up
  • Track and report on Tray Sorter/MRS health throughout shift, combating recirculation and jams
  • Assisting as an associate resource and main point of communication for upwards of 150 associates
  • Developed extensive knowledge of the equipment across outbound to ensure seamless procedures
  • Worked within consistent time restrains to meet operational needs while maintaining safe and positive work environment for associates

Tier 1 Associate- CPT Lead

Amazon Warehouse BDL2
Windsor, USA
09.2017 - 12.2019
  • Physical work within warehouse setting through outbound department with a focus on AFE problem solve
  • Ensured customer promise was met by focusing on all CPT (critical pool time) shipments
  • Launched standard work process that was implemented building wide for program shift OOPS to POPS
  • Sent daily problem solve washes and composed bridges for CE misses when needed
  • Managed headcount, labor tracked and coded time for problem solve associates
  • Promoted to seasonal Problem Solve PA for Peak 2018

Lead Mechanic

Precision Motor Coach
Enfield, USA
06.2015 - 04.2017
  • Consistently attended classes to stay knowledgeable in the most up to date technology
  • Used diagnostic equipment for testing, inspected work to make sure highest standards had been met while providing support and advice with repairs to team and customers
  • Worked in a group setting, obtained teamwork skills along with customer service skills
  • Learned new techniques and how to self-manage in a flexible schedule and work in a fast-paced environment and contributed to consequential work

Education

High School -

Enrico Fermi High School
Enfield, CT
06.2015

Skills

  • Microsoft Word and Excel
  • Problem solving
  • Metrics tracking
  • Communication
  • Team building
  • Time management

Timeline

Tier 3 Associate – Process Assistant (Flow)

Amazon Warehouse BDL2
12.2019 - 06.2025

Tier 3 Associate – Process Assistant (Sort)

Amazon Warehouse BDL2
07.2019 - 01.2021

Tier 1 Associate- CPT Lead

Amazon Warehouse BDL2
09.2017 - 12.2019

Lead Mechanic

Precision Motor Coach
06.2015 - 04.2017

High School -

Enrico Fermi High School

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