Shawn Jacquet
Round Rock
Summary
Experienced with cable installation, maintenance, and troubleshooting in diverse environments. Utilizes advanced techniques and tools to ensure optimal network performance. Track record of effective project management and team coordination.
Diligent Lead Cable Technician with proven history in overseeing complex cable installations. Spearheaded successful projects that enhanced network reliability and efficiency. Demonstrated strong problem-solving skills and adeptness in team leadership.
Experienced in customer relations, regional cabling, and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Cable Technician
P&C Communications
2024.01 - Current
- Improved project efficiency by skillfully leading cable installation and repair projects, ensuring timely completion.
- Kept up-to-date with industry trends and technologies, implementing new techniques to improve overall performance.
- Maintained strong relationships with clients through regular communication and prompt resolution of concerns.
- Managed a team of cable technicians to ensure high-quality work and adherence to safety standards.
- Ensured accurate documentation of job progress, including materials used, hours worked, and any changes in project scope.
- Optimized resource usage by accurately estimating material needs based on project requirements, preventing waste or overstocking inventory.
- Established a culture of continuous improvement within the team by regularly assessing performance and providing constructive feedback.
- Trained new hires on best practices for cable installation and repairs, ensuring consistent work quality across the team.
- Enhanced customer satisfaction by providing exceptional service during cable installations and troubleshooting issues.
- Negotiated favorable contracts with reputable suppliers, securing cost-effective materials that met project specifications.
Lead Cable Technician
Delta Technologies
2021.08 - 2024.01
- Led installation and maintenance of cable systems, ensuring compliance with industry standards.
- Supervised team of technicians, optimizing workflows for efficiency and quality control.
- Developed training programs for new hires, enhancing team skill sets and performance.
- Implemented process improvements that reduced downtime during installations by streamlining procedures.
- Managed inventory of tools and materials, reducing costs through efficient resource allocation.
- Collaborated with engineering teams to troubleshoot complex issues, improving system reliability.
- Provided expert guidance on best practices in cable technology, influencing operational strategies across projects.
- Implemented preventative maintenance programs that extended the life span of installed cables systems within client facilities.
- Reduced callbacks by meticulously addressing all customer concerns before completing a project site visitation.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
Cable Technician
BryComm
2019.05 - 2021.08
- Expanded relationships with business and residential customers.
- Developed and prepared diagrams for installation sites, and ordered equipment and supplies according to project needs.
- Installed equipment for a wide range of clients, including hospitals, businesses, airports, portables, and schools.
- Tested newly installed equipment to ensure proper function. Worked directly with customers and networking staff to identify and troubleshoot equipment and service issues.
- Installed, certified, and maintained interconnecting and distribution cables. Achieved consistent positive feedback on metrics such as clear communication and customer satisfaction.
- Worked without direction, supervision, or assistance in performing duties.
- Cat 5, 6, 6a, and data networks Customer and personal service
- Planning and organization Safety-oriented. Assessing the environment of the jobsite of any dangerous or potentially hazardous areas.
- Physical dexterity and flexibility with schedule in order to meet the satisfaction with the customer.
Cable Technician
TradeStar
2016.12 - 2019.04
- Built and maintained long-term relationships with business and residential customers.
- Installed equipment for a wide range of clients, including hospitals, businesses and schools.
- Tested newly installed equipment to ensure proper function. Worked with customers to identify and troubleshoot equipment and service issues.
- Installed and maintained interconnecting and distribution cables. Achieved consistent positive feedback on metrics such as clear communication and customer satisfaction.
- Worked without direction or assistance in performing duties.
- Cat 5. and data networks Customer and personal service
- Planning and organization Safety-orientation.
Education
High school diploma -
Stony Point High School
Round Rock, Texas05.2014
No Degree - Science
Austin Community College
Austin, Texas, TX2026-12
Skills
- Skilled telecommunications technician with nine years of expertise installing, maintaining and troubleshooting equipment
- Training and mentoring
- Vendor coordination
- Budgeting and cost control
- Cable termination
- Customer service
Certification
OSHA-10 and Boom Lift/ Scissor Lift
Timeline
Lead Cable Technician
P&C Communications
2024.01 - Current
Lead Cable Technician
Delta Technologies
2021.08 - 2024.01
Cable Technician
BryComm
2019.05 - 2021.08
Cable Technician
TradeStar
2016.12 - 2019.04
High school diploma -
Stony Point High School
No Degree - Science
Austin Community College