Shawn Marie Richardson
Mesa,AZ
Summary
Experienced Office Manager with a focus on healthcare administration. Skilled in streamlining scheduling and billing processes to enhance efficiency. Strong organizational and problem-solving abilities, adept at managing clinic operations and staff development.
Overview
26
26
years of professional experience
Work History
Office Manager
Anesthesia Specialists of Arkansas
Little Rock, AR
09.2013 - Current
- Oversee daily clinic operations, improving efficiency and staff productivity.
- Hired and trained employees, enhancing team performance and clinic service quality.
- Managed patient scheduling, ensuring optimal appointment flow and patient satisfaction.
- Resolved billing discrepancies, reducing claim denials, and improving financial accuracy.
- Compiled financial reports to support strategic business decisions.
Medical Secretary
OrthoArkansas
Little Rock, AR
02.1999 - 02.2006
- Addressed customer needs through inbound/outbound calls
- Checked in patients for surgeries and pain procedures
- Scheduled pain procedures and surgeries based on patient/doctor availability
- Conducted data entry to maintain medical charts
- Performed all medical billing to include claim submission, daily correspondence, claim status, and appeals
- Responsible for month end billing reports
Education
BACHELOR OF SCIENCE - Criminal Justice
KAPLAN UNIVERSITY
01-2010
ASSOCIATES OF ARTS - Psychology
UNIVERSITY OF PHOENIX
01-2006
Skills
- Healthcare billing
- Patient scheduling
- Staff management
- Electronic claims processing
- Financial reporting
- Customer service
- Payroll processing
- Accounts receivable
- General accounting
- Invoice processing
Timeline
Office Manager
Anesthesia Specialists of Arkansas
09.2013 - Current
Medical Secretary
OrthoArkansas
02.1999 - 02.2006
BACHELOR OF SCIENCE - Criminal Justice
KAPLAN UNIVERSITY
ASSOCIATES OF ARTS - Psychology
UNIVERSITY OF PHOENIX