Shawnna Crowell
Managerial
Bakersfield,CA
Summary
Dynamic hospitality professional with extensive experience in the restaurant industry excelling in training staff and enhancing customer satisfaction. Proficient in Excel, POS systems and safe food handling, I consistently ensured order accuracy while fostering a collaborative team environment. Recognized for maintaining high standards in beverage service and inventory management. Doing good business with good works. Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Server/Trainer/Bartender/Assistant Manager of Operations
BLVD!
Bakersfield, CA
01.2023 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Monitored new server performance and offered continuous support throughout training period.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Facilitated conflict resolution training, resulting in more harmonious work environment and improved team dynamics.
- Created engaging training materials, including manuals and videos, to suit diverse learning preferences.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Bartender/Shift Supervisor
Firehouse Rosedale Station
Bakersfield, CA
03.2021 - 01.2023
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender Shift Manager
Tony's Firehouse
12.2017 - 03.2020
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Assistant Manager
Dunkin' Donuts Franchising
Millsboro , Delaware
12.2015 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Associate Of Arts - English Composition
Bakersfield College
Bakersfield, CA 08.2000 - 06.2002
Diploma -
Stockdale High School
Bakersfield, CA06.1997
Skills
POS system proficiency
Safe food handling
Guest relations management
Food safety compliance
Team member training
Restaurant operations
Training expertise
Staff monitoring
Policy enforcement
Timeline
Server/Trainer/Bartender/Assistant Manager of Operations
BLVD!
01.2023 - Current
Bartender/Shift Supervisor
Firehouse Rosedale Station
03.2021 - 01.2023
Bartender Shift Manager
Tony's Firehouse
12.2017 - 03.2020
Assistant Manager
Dunkin' Donuts Franchising
12.2015 - 01.2017
Associate Of Arts - English Composition
Bakersfield College
08.2000 - 06.2002
Diploma -
Stockdale High School