Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Shawnna Crowell

Managerial
Bakersfield,CA

Summary

Dynamic hospitality professional with extensive experience at Firehouse Rosedale Station, excelling in training staff and enhancing customer satisfaction. Proficient in POS systems and safe food handling, I consistently ensured order accuracy while fostering a collaborative team environment. Recognized for maintaining high standards in beverage service and inventory management.

Overview

8
8
years of professional experience

Work History

Server/Trainer

BLVD!
01.2023 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Monitored new server performance and offered continuous support throughout training period.

Bartender Supervisor

Firehouse Rosedale Station
03.2021 - 01.2023
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender Shift Manager

Tony's Firehouse
12.2017 - 03.2020
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

Associate Of Arts - English Composition

Bakersfield College
Bakersfield, CA
05.2020

Diploma -

Stockdale High School
Bakersfield, CA
06.1997

Skills

POS system proficiency

Timeline

Server/Trainer

BLVD!
01.2023 - Current

Bartender Supervisor

Firehouse Rosedale Station
03.2021 - 01.2023

Bartender Shift Manager

Tony's Firehouse
12.2017 - 03.2020

Associate Of Arts - English Composition

Bakersfield College

Diploma -

Stockdale High School

Similar Profiles

CREATE PROFILE
Shawnna CrowellManagerial