Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shawnna Forestal

Lauderhill

Summary

Developed exceptional interpersonal and problem-solving skills in customer-focused environment. Proven ability to handle customer inquiries, resolve complaints, and provide tailored solutions. Seeking to transition into new field, leveraging experience in customer relationship management and efficient issue resolution.

Overview

2
2
years of professional experience

Work History

Dental Assistant

Next Dental
01.2025 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.

Customer Care Representative

CVScaremark
10.2023 - 01.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Utilized CRM systems to accurately track customer interactions and update account information.

Education

High School Diploma -

Atlantic Technical College
Pompano Beach, FL
06-2013

Associate of Science - Health Administration

Florida International University
Miami, FL

Skills

  • Inbound customer service
  • Data entry
  • Call center experience
  • Problem resolution
  • Order processing
  • Customer relationship management
  • Documentation and reporting
  • Billing coordination
  • Time management
  • Multitasking and organization
  • Call handling
  • Cultural awareness

Languages

Haitian-Creole
Native or Bilingual

Timeline

Dental Assistant

Next Dental
01.2025 - Current

Customer Care Representative

CVScaremark
10.2023 - 01.2025

High School Diploma -

Atlantic Technical College

Associate of Science - Health Administration

Florida International University

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