Shawnna Page
Sandwich,IL
Summary
Optometric Technician with over 20 years of experience delivering high level of customer service and patient centered care. Relocating to South Carolina seeking a job in a well established Ophthalmology clinic
Overview
24
24
years of professional experience
Work History
Optometry/Contact Lens Technician
Geneva Eye Care
Geneva, IL
07.2017 - Current
- Managed trial contact lens inventory and contact lens shipment.
- Trained patients in insertion and removal of contact lens.
- Ensured accurate record-keeping of patient information, maintaining confidentiality at all times while adhering to HIPAA regulations.
- Assisted in training new staff members on office procedures, fostering a supportive work environment.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Lippiflow and Cellview
- EHR systems- Nextec, Medflow, Allscripts and Phresia
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Pretesting with the use of Autorefraction, color and stereo, refractions, tonometry
Optometry Technician
Pearle Vision
Naperville, IL
04.2016 - 07.2017
- Maintained detailed knowledge of eyeglass frames, contact lens types and eye care solutions.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Pretesting with the use of Autorefraction, Optos and IOP
Optometry Technician
Eye Care Center Of Sandwich
Sandwich, IL
09.2012 - 04.2016
- Maintained detailed knowledge of eyeglass frames, contact lens types and eye care solutions.
- Supported optometrists with administering eye exams, leading to better patient outcomes.
- Assisted patients in selecting eyewear, ensuring optimal fit and visual comfort.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Aided in selection of eyeglass frames based on customer preferences.
- Performed basic vision testing
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Optometry Technician
Pearle Vision
Wheaton, IL
10.2008 - 09.2012
- Maintained detailed knowledge of eyeglass frames, contact lens types and eye care solutions.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Performed pretesting tasks for optical patients such as non-contact tonometry
- Posted accounts receivable updates to office financial records.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Optician/Lab
Brenart Eye Clinic
Yorkville, IL
09.2002 - 09.2008
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Filed claims with vision to garner payment for optical services.
- Maintained safe, clean and organized environment to increase patient comfort.
- Aided in selection of eyeglass frames based on customer preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Kept inventory of all frames in the office
- Cut and tinted lenses for frames
Optometry Technician
Csiszer Eyecare
Sandwich, IL
06.2000 - 09.2002
- Assisted in training new staff members on office procedures, fostering a supportive work environment.
- Maintained detailed knowledge of eyeglass frames, contact lens types and eye care solutions.
- Supported optometrists with administering eye exams, leading to better patient outcomes.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Adhered to safety protocols when using specialized equipment, such as lensometers and retinal cameras, protecting both patients and staff.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
- Trained first-time contact wearers on insertion and removal of lenses.
- Use of Autorefraction, Fundus Photography
Education
Diploma -
Sandwich High School
Sandwich, IL United StatesSkills
- Contact lens specialist
- Patient History Documentation
- Scheduling appointments
- Fundus Photography
- Corneal Topography
- Customer Service
- Problem-solving abilities
- Conducting fittings
- Verifying prescriptions
- Visual acuity testing
- Refractive Error Assessment
- Appointment Scheduling
Timeline
Optometry/Contact Lens Technician
Geneva Eye Care
07.2017 - Current
Optometry Technician
Pearle Vision
04.2016 - 07.2017
Optometry Technician
Eye Care Center Of Sandwich
09.2012 - 04.2016
Optometry Technician
Pearle Vision
10.2008 - 09.2012
Optician/Lab
Brenart Eye Clinic
09.2002 - 09.2008
Optometry Technician
Csiszer Eyecare
06.2000 - 09.2002
Diploma -
Sandwich High School
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