Shawnna Reliford Smith
Columbus,GA
Summary
Results-oriented accounting professional with extensive experience in accounting, financial analysis, and auditing. Demonstrated ability to identify process improvements that enhance quality, accuracy, and efficiency. Expertise in financial reporting, tax planning, and compliance auditing complemented by strong problem-solving and communication skills. Committed to upholding accuracy and integrity across all financial processes.
Overview
13
13
years of professional experience
Work History
Client Account Recon Specialist (C.A.R.S)
Aflac
Columbus, Georgia
12.2022 - Current
- Completed root cause analysis to identify and resolve discrepancies in client accounts.
- Utilized the Audit Process Workbook to compile findings and allocate accountability.
- Delivered comprehensive briefings on audit findings to senior management.
- Provided guidance and assistance to subordinate staff in the performance of their duties.
- Analyzed current policies and procedures related to recruitment, selection, placement, training, retention, compensation, benefits, and other human resources functions.
Lead LAS Reconciliation Specialist
Aflac
Columbus, Georgia
05.2021 - 12.2022
- Reduced financial discrepancies by resolving account variances for accurate reconciliations.
- Created and showcased tailored reports for management, emphasizing crucial insights.
- Trained new team members on departmental procedures.
- Provided support during external audits, responding promptly to auditor inquiries regarding reconciliations.
Invoice Analyst
Pratt & Whitney
Columbus, Georgia
08.2019 - 04.2021
- Minimized invoice discrepancies through thorough review and verification of billing data.
- Implemented automation to boost the efficiency of invoice handling.
- Facilitated smooth audit reviews through meticulous record-keeping practices that adhered to accounting standards.
Claims- Accident
Aflac
Columbus, Georgia
12.2017 - 08.2019
- Processed and managed a high volume of medical claims with accuracy and efficiency, ensuring prompt payment under tight deadlines
- Researched and resolved complex medical claims issues to support timely processing while verifying patient insurance coverage and benefits
- Maintained up-to-date knowledge of benefits claim processing, claims principles, medical terminology, procedures, and HIPAA regulations
Accounting Specialist II, Aflac Group (Shared Cases)
Aflac Group
Columbus, Georgia
01.2012 - 12.2017
- Investigated and resolved discrepancies related to returned checks, delinquent accounts, and misapplied premiums
- Reviewed and researched system-generated exception reports to clear outstanding suspense items and resolve overdue policies and groups
- Processed maintenance and premium transactions for billable policies, including terminations, reversals, and refunds
- Conducted audits to identify and address billing, premium, and coverage discrepancies within the billing cycle
Account Services Specialist, Randstad/Aflac Group (New Business)
Randstad/Aflac Group
Columbus, Georgia
10.2011 - 01.2012
- Entered and underwrote new insurance applications, ensuring accurate and complete data for client accounts
- Maintained and reviewed business files, resolving routine issues by adhering to established procedures
Education
BBA - Human Resource Management
University Of Arizona Global Campus
Arizona03.2025
High School Diploma -
Tri County High School
Buena Vista, GA05.2005
Skills
- Comprehensive Audit Reporting
- Regulatory Compliance
- Comprehensive Audit Preparation
- Financial Account Reconciliation
- Root Cause Identification
- Data Analysis Expertise
- Microsoft Office
- Attention to Detail
- Team Collaboration
- Analytical Decision-Making
- Evidence-Based Decision Making
- Employee Development
- Communication Skills
- Teamwork
- Analytical Problem Solving
Timeline
Client Account Recon Specialist (C.A.R.S)
Aflac
12.2022 - Current
Lead LAS Reconciliation Specialist
Aflac
05.2021 - 12.2022
Invoice Analyst
Pratt & Whitney
08.2019 - 04.2021
Claims- Accident
Aflac
12.2017 - 08.2019
Accounting Specialist II, Aflac Group (Shared Cases)
Aflac Group
01.2012 - 12.2017
Account Services Specialist, Randstad/Aflac Group (New Business)
Randstad/Aflac Group
10.2011 - 01.2012
BBA - Human Resource Management
University Of Arizona Global Campus
High School Diploma -
Tri County High School
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