Shawnna Shaw
Lake Butler,Fl
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. High lever of Customer service and data entry as well as maintaining private customer client information.
Overview
24
24
years of professional experience
Work History
Recovery Claims Representative
Sedgwick CMS
04.2023 - Current
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Reviewed documentation and accounts to gain full picture.
- Managed asset recoveries for claims, including salvage and subrogation.
- Assisted claimants, providers and clients with problems or questions regarding claims.
Clinician Advocate
Gale Healthcare Solutions
Tampa, FL
06.2022 - 01.2023
- Work with nurses to book shifts at assisted living facilities
- Issue payment for completed shifts
- Work with market managers to help fill all available shifts
- Maintained spreadsheets with clinician information
- Picked up under engaged clinician and getting them back working
- Resolve callouts and assist clinicians in replacing shifts canceled by the facility
Customer Service Support
Philips/Invivo
Gainesville, FL
11.2011 - 03.2022
- Support business objectives to achieve key performance targets, revenue, ATT (actual time to repair), etc
- Determine and communicate priorities as provided by the assigned customer to the repair team
- Communicate to Invivo management any issues or escalations
- Communicate to other Invivo departments as necessary to support overall business function
- Research and order creation of service repair orders in SAP
- Participate in Service meetings to provide current and updated information to assigned customers
- Data Entry to “receive” coils into the MRP system, and update Philips/ SPS Vendor Open Order Book
- Communicate with SPS buyer/planner with shipping and delivery information
- Coordinate with other Invivo departments to provide continuous customer service and support
- Work with other team members to ensure coils are shipped in a timely manner that meets the customer’s needs.
Claims Services Representatives
Nationwide Insurance
Gainesville, Fl
09.2003 - 09.2010
- Secured necessary information for the completion of commercial claims
- Built commercial claims including workers compensation
- Used commercial tools web application to build overages on commercial claims
- Set up and paid towing and labor for customers
- Trained other employees on how to set up and pay towing and labor payments
- Paid trial division payments for attorneys on several systems
Customer Service Representative
Nationwide Insurance
Gainesville, Fl
07.2001 - 09.2003
- Set up new claims for policyholders, claims representatives, and medical providers
- Referred claimants/policyholders to Blue Ribbon shops and Drive-In locations
- Made direct claim assignments to the field and inside claims representatives
- Use various commercial program screens to obtain pertinent information
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Timeline
Recovery Claims Representative
Sedgwick CMS
04.2023 - Current
Clinician Advocate
Gale Healthcare Solutions
06.2022 - 01.2023
Customer Service Support
Philips/Invivo
11.2011 - 03.2022
Claims Services Representatives
Nationwide Insurance
09.2003 - 09.2010
Customer Service Representative
Nationwide Insurance
07.2001 - 09.2003
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