Shawnna Smyrson
Ransom Canyon
Summary
Over 15 years in the auto industry, specializing in insurance claims processing and customer communication. Proven track record in resolving discrepancies efficiently and negotiating favorable settlements, resulting in enhanced customer satisfaction.
Overview
32
32
years of professional experience
Work History
Insurance Claims Specialist
AS Dent Shop
2017.01 - Current
- Insurance claims specialist, auto damage appraiser
- Auto Body Shop which specialized in Paintless dent repair
- Reviewed insurance claims for accuracy and completeness.
- Processed claims using specialized software and databases.
- Communicated with clients to gather necessary documentation.
- Investigated discrepancies in claims and resolved issues.
- Assisted in training new staff on claim processing procedures.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
- Provided guidance to customers regarding their rights and obligations under the insurance policies.
- Negotiated settlements between claimants and insurers when necessary to resolve disputes quickly.
- Resolved customer complaints related to insurance claim processing.
- Inspected property damage for assessment of repair costs.
- Collaborated with team members to identify trends in customer issues and develop solutions accordingly.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
Auto damage appraiser
Property Damage Appraisers
2016.01 - 2017.01
- Auto damage appraiser
- Auto damage appraisals
Auto parts sales
Lubbock Auto recyclers
2010.01 - 2016.01
- Parts sales
- Used auto parts sales
Assistant General Manager
Eyeglass World
2007.01 - 2009.01
- Led team in achieving sales targets for eyeglasses.
- Facilitated seamless customer transactions for eyeglass purchases, ensuring a positive shopping experience.
Office Manager
Smyrson Enterprises
1994.01 - 2007.01
- Manager
- Supported customers in making informed purchasing decisions and addressing inquiries.
Education
High school diploma -
School Or University
Shallowater, TX1992-01
Skills
- Office equipment
- Computer
- Quickbooks
- Auto insurance estimating programs
- Claims processing
- Damage assessment
- Insurance regulations
- Data analysis
- Software proficiency
- Customer relationship management
- Quality assurance
- Problem solving
- Effective communication
- Negotiation skills
- Attention to detail
- Team collaboration
- Conflict resolution
- Claims analysis
- Insurance claim forms review
- Records management
- Form preparation
- 10-key touch
- Document control
- Insurance rate standards
- Data transcription
- Critical thinking
- Forms preparation
- Coverage determination
- Decision-making
- Claim amount calculations
- Electronic authorization processing
- Initiative-taking
- Information verification
- Collaborative relationships
- Verbal and written communication
- Goal setting
- Multitasking capacity
- Detail orientation
- Number-savvy
- Account management expertise
- Prior authorization processing
- Insurance coverage verification
- Office equipment operation
- Skilled in [software]
- Microsoft office
- Document review
- Claims documentation
- Computer proficiency
- Organizational skills
- Teamwork skills
Websites
Proud Of
I have been a loyal and hard working employee at all of my jobs. I'm smart, learn fast, and give my job my all. I have thrived at all of my jobs. And I have a long tenure at most of them.
Timeline
Insurance Claims Specialist
AS Dent Shop
2017.01 - Current
Auto damage appraiser
Property Damage Appraisers
2016.01 - 2017.01
Auto parts sales
Lubbock Auto recyclers
2010.01 - 2016.01
Assistant General Manager
Eyeglass World
2007.01 - 2009.01
Office Manager
Smyrson Enterprises
1994.01 - 2007.01
High school diploma -
School Or University