Shawnna Tarr

Managed caseload of 38 families to ensure timely support and resource access.

Connected families with community resources to meet diverse needs effectively.

Facilitated goal-setting for families to promote achievement of smart objectives.

Organized educational events for families to promote engagement and support learning.

Coordinated files and deadlines to streamline operational processes.

Established connections with local businesses for event sponsorships and donations.

• Led departmental operations, ensuring team alignment and support in achieving objectives.
• Maintained functionality of resort and guest rooms to ensure optimal guest experience.
• Executed painting tasks to maintain aesthetic standards and enhance guest satisfaction throughout the resort.
• Streamlined inventory management by tracking and removing obsolete items to maintain efficiency.
• Conducted monthly safety trainings for all resort staff, enhancing workplace safety protocols.

• Facilitated check-ins and check-outs, improving guest satisfaction and streamlining arrival processes.
• Delivered exceptional customer service by addressing inquiries and resolving issues.
• Executed pre-arrival calls to confirm reservations, fostering guest engagement and ensuring personalized service.
• Managed responses to text messaging system for prompt communication with guests.
• Resolved problems effectively, maintaining high standards of service.
• Trained new employees on operational procedures and customer interactions, developing a knowledgeable and efficient team.
• Conducted onboarding classes to ensure consistent staff training.
• Processed payments efficiently while ensuring accuracy and security.

• Unloaded freight shipments from delivery trucks to store floor, restocked shelves to ensure product availability, and maintained clean workspace by organizing and sanitizing areas regularly., Prepared customer orders for timely shipment
• Unloaded freight shipments from delivery trucks to store floor, restocked shelves to ensure product availability, and maintained clean workspace by organizing and sanitizing areas regularly.
• Prepared customer orders for timely shipment