Shawnneata Hinton
Charlotte,North Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also skilled Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Supervisor of Operations
AutoZone
04.2022 - 12.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Exhibited high energy and professionalism when dealing with clients and staff
- Improved overall efficiency 10% by anticipating needs and providing outstanding support
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Checked in with dispatch service and updated with current location.
- Obtained customer signatures to complete and process paperwork.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Delivered employees and materials to job sites daily.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Assistant
Amazon
02.2020 - 12.2022
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Helped management with business operations to align teams, set goals and execute initiatives
Mail Carrier
USPS
09.2016 - 01.2020
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately over 40 customers per shift.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Delivered services to customer locations within specific timeframes
- Drove operational improvements which resulted in savings and improved profit margins
Office Clerk
Alpha Health Services
08.2014 - 07.2015
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support, addressing routine and special requirements
- Checked documentation for accuracy and validity on updated systems
- Handled incoming business and client requests for information
- Produced high-quality communications for internal and external use
- Provided clerical support to company employees by copying, faxing and filing documents
Associate
Federal Express
02.2013 - 10.2014
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
- Liaised with customers to assist with computing operations and resolve concerns
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Performed inventory counts and stocked merchandise
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Identified customer needs and wants to enhance customer experiences and boost sales
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07.2016
Skills
- Office Clerk
- Shipping and Receiving
- Client Support
- Customer service
- Creative problem solving
- CDL Driver
Timeline
Supervisor of Operations
AutoZone
04.2022 - 12.2024
Assistant
Amazon
02.2020 - 12.2022
Mail Carrier
USPS
09.2016 - 01.2020
Office Clerk
Alpha Health Services
08.2014 - 07.2015
Associate
Federal Express
02.2013 - 10.2014
High School Diploma -
Penn Foster Career School
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