Shawnte Cromwell
Essex,MD
Summary
Driven by a results-focused approach, I leveraged my computer skills and patient communication expertise at Medstar Franklin Square Hospital to enhance equipment reliability and patient care standards. Trained peers, improved operational processes, and upheld strict confidentiality, significantly contributing to team performance and patient satisfaction. I am considered an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I consider myself to be a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
OR Equipment Technician
Medstar Franklin Square Hospital
10.2023 - Current
- Maintained comprehensive documentation of equipment repairs, maintenance activities, and performance data for future reference.
- Facilitated training sessions for new technicians, fostering a collaborative learning environment and enhancing team capabilities.
- Maximized operational reliability through close collaboration with engineering staff on process improvements that directly impacted overall production goals.
- Enhanced production efficiency with thorough troubleshooting and repair of malfunctioning equipment.
- Troubleshot equipment failures and remedied problems to restore functionality.
Patient Transporter
Medstar Franklin Square Hospital
09.2022 - 09.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Upheld strict confidentiality standards regarding patient information in adherence with HIPAA regulations.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
Shift Manager
Popeyes Chicken
04.2021 - 08.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
High School Diploma -
Loch Raven High School
Baltimore, MD06.2022
Skills
- Computer Skills
- OSHA Guidelines
- Safety Protocols
- Safety standards
- Patient Communication
- Patient confidentiality
- Healthcare system understanding
- Bedside manner
- Professionalism and Ethics
- Basic Life Support Certification
- Medical Documentation
Certification
- Certified Nursing Assistant, Medstar Franklin Square - September 2023
- Certified Basic Life Support, Medstar Franklin Square - October 2022
Timeline
OR Equipment Technician
Medstar Franklin Square Hospital
10.2023 - Current
Patient Transporter
Medstar Franklin Square Hospital
09.2022 - 09.2023
Shift Manager
Popeyes Chicken
04.2021 - 08.2022
High School Diploma -
Loch Raven High School
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