Shawntel Jackson

Marketed diverse properties to prospective clients and consistently exceeded target closing rates.

• Verified tenant incomes and other information before accepting lease applications.
• Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
• Greeted clients, showed apartments, and prepared leases. Managed over 50 customer calls per day.
• Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
• Held high approval rating and maintained customer loyalty with top-notch service.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
• Escalated major issues to property manager for immediate remediation.
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Collected rent and tracked resident payments and information in computer system.

• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Created customer support strategy to increase customer retention.
• Followed through with client requests to resolve problems.
• Worked with marketing department to launch and manage promotional activities and campaigns.
• Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Developed documentation and logs of implemented solutions and generated and submitted reports.
• Managed department call volume of more than 50 calls per day and coordinated department schedules to maximize coverage during peak hours

• Compiled and tracked outstanding balances owed to medical facilities.
• Assisted in reconciling deposit and patient collections.
• Processed online and paper appeal submissions and refund requests.
• Corrected, completed and processed claims for multiple payer codes.
• Processed billing calls and answered questions from patients and third-party carriers.
• Generated accounts payable reports for management review to aid in financial and business decision making.
• Collected data to complete detailed financial reports for stakeholders and management.
• Processed vendor and supplier payments on weekly basis.
• Managed invoicing and payment processing operations.
• Monitored outstanding invoices and performed collections duties.
• Promoted consistent accuracy of billing information by reconciling more than 50 accounts monthly