Shawntelle Sarver

• Resolved 20–30 ServiceNow tickets daily involving user access management, account maintenance, and operational support

• Managed user provisioning, deprovisioning, and access modifications across banking systems in accordance with security policies

• Performed FTP validation activities for inbound and outbound file transfers, ensuring accuracy and secure transmission

• Supported access control processes including permissions management and account maintenance

• Balanced daily loan and deposit statements while maintaining data integrity and compliance standards

• Handled confidential customer and financial information in a highly regulated banking environment

• Collaborated with internal teams to resolve system access issues and support operational continuity

• Managed business technology platforms, scheduling systems, digital operations, and customer data

• Developed internal procedures, workflows, and operational documentation

• Utilized analytical problem-solving skills to support daily business operations and customer service

• Maintained secure handling of customer information and business records

• Supported daily system operations and workflow coordination for 80+ employees across multiple departments

• Managed onboarding and offboarding activities including user access setup, account maintenance, and permissions administration

• Monitored and resolved technology-related requests through a ticketing system while maintaining timely response standards

• Supported authentication processes including SSO-related workflows and user access validation

• Maintained process documentation, workflow diagrams, and operational procedures using Microsoft Visio

• Tracked and maintained user records and role-based permissions within secure systems

• Collaborated with stakeholders to support system readiness, access transitions, and operational initiatives

• Assisted with troubleshooting user issues and maintaining accurate system documentation