Thomas Hedrick

• Installed and maintained critical security and functionality patches to ensure system reliability and protection against intrusion.
• Administered Microsoft 365, including user provisioning, licensing, Exchange Online, Teams, and security settings.
• Managed employee onboarding and offboarding across Active Directory and Microsoft 365 environments.
• Administered Active Directory services including user accounts, group policies, permissions, and domain controller maintenance.
• Monitored and supported network infrastructure, diagnosing and resolving LAN/WAN connectivity issues, congestion, and performance bottlenecks.
• Planned and implemented system hardware and software upgrades to improve performance, scalability, and security.
• Provisioned, configured, and deployed secure software and hardware in accordance with organizational security policies.
• Rebuilt and upgraded computer systems and network infrastructure to meet evolving business requirements.
• Configured NTFS file permissions to enforce data security, access control, and compliance standards.
• Oversaw file system and storage upgrades while maintaining data integrity and redundancy.
• Configured and supported remote access solutions (RAS) to ensure secure connectivity for remote employees.
• Diagnosed and resolved server, workstation, and application issues to minimize downtime and maintain productivity.
• Supported and troubleshot networked printers, label printers, and peripheral devices to ensure uninterrupted operations.
• Utilized Datto RMM to proactively monitor, manage, and remediate issues on remote systems.
• Maintained ERP systems, applying updates, patches, and security fixes to ensure system availability and performance.
• Worked extensively with Microsoft SQL Server, performing database management, data entry, and query optimization.
• Developed and customized Crystal Reports using advanced formulas to deliver tailored business intelligence reports.
• Generated reports analyzing system performance, network uptime, and downtime incidents.
• Documented system configurations, troubleshooting procedures, and user guides to support operational continuity.
• Maintained detailed hardware and asset inventories to ensure compliance with asset management policies.
• Collaborated with end-users to identify technology usability improvements and deliver effective solutions.

Shipping / Operations Responsibilities

• Prepared and processed Bills of Lading (BOLs) in accordance with customer routing requirements.
• Coordinated customer-routed shipments, ensuring accurate documentation, freight readiness, and on-time pickups.
• Ensured compliance with customer routing guides, SLAs, and shipping standards.
• Reduced shipment errors and chargebacks through improved documentation accuracy and process controls.
• Provided customers with invoices for outbound shipments to fulfill orders.

• Rank of E-3, United States Marine Corps.
• Enlisted in the United States Marine Corps. and promoted to the rank of E-3 (reserves).
• Operating AAV's (Amphibious Assault Vehicles) 29 Tons with a weapon system such as a M2HB .50 cal machine gun and A semi-automatic grenade launcher (MK19)
• Working with POLS such as coolant, oils, and hydraulic fluid (Hazardous Chemicals).
• United States Marine Corps Reserve (USMCR) - Sarasota, FL