Shawntey Chew
Healthcare
Tampa,United States
Summary
Skilled clinical team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with a friendly and caring attitude while mentality exercising excellent communication skills with years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in Microsoft Office Suite, office equipment operations and job-related software.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Travel Clinical Lab Specialist/Phlebotomist
Aya Healthcare
TAMP, FL
01.2021 - Current
- Followed key principles of asepsis to protect medical equipment from contamination during blood work.
- Analyzed results of tests for conformity to specifications.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
- Interacted with patients to gather and record data prior to blood draws.
- Upheld donor confidentiality throughout intake and collection process.
Healthcare Customer Service Representative
UnitedHealth Group
Tampa, FL
10.2020 - 02.2021
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed customer inquiries through telephone, email and social media interfaces.
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Scheduled patient appointments and procedures.
- Registered patients by verifying records to update computer system and patient charts.
- Utilized technology and specialized software to maximize productivity.
Facilities Outpatient Coordinator
LabCorp
Tampa, FL
12.2015 - 11.2020
- Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards.
- Processed confidential, patient paperwork with accuracy and deference to patient privacy.
- Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
- Delivered thorough and accurate documentation to create detailed additions to patient's electronic health record.
- Navigated health information exchange systems to preempt and identify patient needs.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Liaised between physician and patient, answering questions and delivering test results.
- Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.
Medical Office Assistant
Pediatric Healthcare Alliance
Brandon, FL
09.2016 - 11.2019
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Scheduled appointments for patients via phone and in person.
- Maintained confidentiality of records relating to clients' treatment
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Submitted diagnosis and procedure codes for insurance companies.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
Education
Bachelor of Science - Health Science
South University
Savannah, GA06.2019
Associate of Science - Surgical Technology
Sanford Brown Career Institute
Pittsburgh, PA05.2006
Skills
- Patient relations
- Medical software applications
- Understanding of medical laws
- Transcription
- Healthcare coding competency
- Knowledge of medical terminology
- Knowledge of HIPAA regulations
- Active listening
- Decision-making
- Supervision & leadership
- Data management
- Customer service
- Technologically savvy
- Telephone etiquette
- Proficient in Microsoft Office Suite, Excel
- Troubleshooting
- Reliable & trustworthy
- Friendly, positive attitude
- Critical thinking
- Patient scheduling
- Prioritizing patients
Certification
- BLS/CPR Certified
Timeline
Travel Clinical Lab Specialist/Phlebotomist
Aya Healthcare
01.2021 - Current
Healthcare Customer Service Representative
UnitedHealth Group
10.2020 - 02.2021
Medical Office Assistant
Pediatric Healthcare Alliance
09.2016 - 11.2019
Facilities Outpatient Coordinator
LabCorp
12.2015 - 11.2020
Bachelor of Science - Health Science
South University
Associate of Science - Surgical Technology
Sanford Brown Career Institute
- BLS/CPR Certified
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