Shawntina Neal
Indianapolis,Indiana
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
18
18
years of professional experience
Work History
Customer Service/Sales Associate
Conduent
Florham Park, NJ
06.2024 - Current
- Advised customers on product choices, contributing to an elevated shopping experience and increased satisfaction.
- Processed transactions efficiently using point-of-sale systems to ensure timely service.
- Maintained comprehensive understanding of promotions and product specifications to deliver precise information to customers.
- Engaged with team members to drive sales performance and cultivate a collaborative and motivating atmosphere.
- Handled customer inquiries and complaints, resolving issues promptly to maintain loyalty.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Caregiver Attendant
A Family That Cares
Merrillville, IN
01.2021 - Current
- Provided compassionate care and support for daily living activities, ensuring client comfort and safety.
- Assisted with medication management, adhering to prescribed schedules and protocols.
- Developed personalized care plans in collaboration with healthcare professionals and family members.
- Trained new staff on best practices for patient care and safety compliance standards.
- Monitored client health status, documenting changes and reporting findings to relevant parties.
- Coordinated transportation arrangements for medical appointments, enhancing accessibility for clients.
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Supported patients in adhering to dietary requirements, preparing nutritious meals tailored to their specific needs.
- Maintained detailed records of patient progress, facilitating informed decision-making by healthcare providers.
- Enhanced family satisfaction by maintaining open lines of communication and addressing concerns promptly.
Medicare Brooker/Seasonal Worker
WTW
Houston, TX
07.2023 - 12.2023
- Developed and maintained strong relationships with clients to enhance customer loyalty.
- Achieved sales targets through effective product demonstrations and customer engagement.
- Provided in-depth knowledge of products, assisting customers in making informed decisions based on their needs and options.
- Collaborated with team members to implement strategies that improved overall sales performance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Comply with Centers for Medicare and Medicaid Services
- Liaising between insurers and clients.
- Prepare application for underwriting purpose.
Sales Associate
Conduent
Florham Park, NJ
09.2021 - 07.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Operate computer system remotely.
- Process orders in an accurate and timely manner.
- Met sales quota and facilitate future sales
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Massage Therapy Instructor
Everest College
Merrillville, IN
09.2008 - 09.2021
- Developed comprehensive curriculum for massage therapy courses to enhance student learning outcomes.
- Led practical demonstrations to illustrate various massage techniques and methodologies effectively.
- Mentored students in hands-on practice, fostering skill development and professional confidence.
- Evaluated student performance through assessments and provided constructive feedback for improvement.
- Coordinated workshops with industry professionals to expose students to current practices and trends.
- Implemented new teaching strategies to improve course engagement and student retention rates.
- Collaborated with faculty on program development, ensuring alignment with accreditation standards and industry needs.
- Organized community outreach programs to promote wellness and the benefits of massage therapy services.
- Comply with all applicable rules and regulations.
Education
Healthcare Specialist
Ivy Tech Community College of Indiana
Indianapolis, IN06-2020
Skills
- Customer engagement
- Collaborative teamwork
- Prioritization and scheduling
- Effective troubleshooting skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Verbal/written communication
Copyright
Copyright 2023 Specter Technologies Limited SEZC. All rights reserved.
Timeline
Customer Service/Sales Associate
Conduent
06.2024 - Current
Medicare Brooker/Seasonal Worker
WTW
07.2023 - 12.2023
Sales Associate
Conduent
09.2021 - 07.2023
Caregiver Attendant
A Family That Cares
01.2021 - Current
Massage Therapy Instructor
Everest College
09.2008 - 09.2021
Healthcare Specialist
Ivy Tech Community College of Indiana