Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shawntosha Burrell-Vanover

N.Las Vegas,NV

Summary

Retail management professional with 15 years of experience in enhancing customer service and operational efficiency. Proven ability to communicate effectively across technology, executive, and business sectors, resulting in improved customer satisfaction rates. Expertise in conflict resolution, time management, and sales, contributing to a loyal customer base. Recognized for maintaining high productivity and delivering exceptional service in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Assistant Store Manager

Circle K Corp
North Las Vegas, NV
02.2024 - 06.2025
  • Supervised daily store operations and ensured compliance with company policies.
  • Managed inventory levels and coordinated restocking of merchandise.
  • Trained and mentored new team members on customer service standards.
  • Assisted in scheduling staff shifts to meet operational needs.
  • Conducted regular audits to maintain store cleanliness and organization.
  • Resolved customer inquiries and complaints effectively and professionally.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Customer Service Rep (CSR)

Support Services Group
Las Vegas, NV
06.2020 - 03.2024
  • Resolved customer complaints by delivering appropriate solutions within established time limits.
  • Troubleshot internet, phone, and cable issues to restore service quickly.
  • Addressed basic billing inquiries and processed payments efficiently.
  • Maintained updated customer records for accurate account management.
  • Provided product information to enhance customer understanding.
  • Handled customer interactions via phone and email with professionalism.
  • Cultivated strong customer relationships to promote repeat business.
  • Employed calm demeanor to diffuse tense situations during service challenges.

Assistant Manager

7-Eleven Corporate
Las Vegas, NV
05.2021 - 02.2024
  • Supported Store Manager in managing daily store functions for operational smoothness.
    Trained and supervised employees, fostering an encouraging work environment.
    Managed inventory levels by ordering, stocking, and performing routine audits.
    Coordinated promotional events to boost store visibility and increase sales performance.

Assistant Manager

Check City
Las Vegas, NV
11.2004 - 03.2010
  • Established strong relationships with customers to address inquiries and resolve issues.
    Processed loan applications, ensuring thorough evaluation of credit lines and personal loans.
    Compiled financial reports as mandated by regulations and board directives.
    Analyzed collection reports to monitor outstanding debt and collection progress.
  • Managed daily operations to ensure compliance with corporate standards.

Education

High School Diploma -

Redford High School
Redford Twp, MI
01.1993

Some College (No Degree) - Computer And Information Systems

PSI Institution of Michigan
Detroit, MI

Skills

  • Health and safety compliance
  • Problem resolution
  • Effective communication
  • Customer support services
  • Accurate data entry
  • Sales operations support
  • Time optimization
  • Calmness under pressure
  • Client account management
  • Upselling strategies
  • Call logging practices
  • Inbound call management
  • Typing speed of 35 WPM
  • Written and verbal communication
  • Client relationship building

References

Available Upon Request

Timeline

Assistant Store Manager

Circle K Corp
02.2024 - 06.2025

Assistant Manager

7-Eleven Corporate
05.2021 - 02.2024

Customer Service Rep (CSR)

Support Services Group
06.2020 - 03.2024

Assistant Manager

Check City
11.2004 - 03.2010

High School Diploma -

Redford High School

Some College (No Degree) - Computer And Information Systems

PSI Institution of Michigan

Similar Profiles

CREATE PROFILE