SHAWNTRA' COLLINS
Atlanta,GA
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
10
10
years of professional experience
Work History
Shift Leader
Bath & Body Works
11.2020 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Key Holder
Nordstrom Rack
09.2018 - 08.2020
- Responsible for the opening and closing of the store, and for ensuring the security of the premises.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Key Holder
JCPenney
03.2015 - 07.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Shift Manager/Key Holder
Rainbow Shops
02.2012 - 05.2014
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Stockbridge High School
Stockbridge, GA05-2004
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
Timeline
Shift Leader
Bath & Body Works
11.2020 - 02.2022
Key Holder
Nordstrom Rack
09.2018 - 08.2020
Key Holder
JCPenney
03.2015 - 07.2018
Shift Manager/Key Holder
Rainbow Shops
02.2012 - 05.2014
High School Diploma -
Stockbridge High School
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