Shay Allison
Ammon,ID
Summary
Dedicated professional with extensive experience in housekeeping and customer service at Sleep Inn Hotel. Proven ability to enhance guest satisfaction through teamwork and attention to detail. Physically strong and adept at maintaining cleanliness and organization, ensuring a welcoming environment. Skilled in training staff and managing high-pressure situations effectively.
Overview
5
5
years of professional experience
Work History
Housekeeper
Sleep Inn Hotel
04.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Merchandise Associate/ Register
TJ Maxx Distribution Center
10.2021 - 10.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
Housekeeper
Home 2 Suites
04.2021 - 08.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Front of House Employee
Mahana Fresh
04.2020 - 01.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Hillcrest High School
Idaho Falls, IDSkills
- Teamwork
- Housekeeping
- Customer service
- Physically strong
- Staff training
Timeline
Housekeeper
Sleep Inn Hotel
04.2024 - Current
Merchandise Associate/ Register
TJ Maxx Distribution Center
10.2021 - 10.2023
Housekeeper
Home 2 Suites
04.2021 - 08.2021
Front of House Employee
Mahana Fresh
04.2020 - 01.2021
Hillcrest High School
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