Shay Armstrong
West Allis,Wisconsin
Summary
Adept at operations management and cost efficiency strategies, I significantly enhanced operational productivity at Marcus Theatres - Movie Tavern Brookfield. My background includes fostering strong customer relationships, streamlining employee scheduling, and driving sales growth. Skilled in product knowledge and employee assessment coordination, I excel in delivering superior service and optimizing operational workflows. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager (Bar Manager)
Marcus Theatres - Movie Tavern Brookfield
Brookfield, Wisconsin
01.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ordered and maintained an adequate supply of alcoholic beverages.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
Customer Service Representative
David's Bridal
Brookfield, Wisconsin
03.2022 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
US Distributor - Cameleon Professional Face & Body
Small Business Owners
West Allis, Wisconsin
10.2012 - 04.2020
- Developed and managed relationships with existing customers to ensure customer satisfaction.
- Created and implemented strategies for increasing sales of products in the assigned region.
- Identified new opportunities and clients to expand business activities.
- Maintained accurate records of customer orders, invoices, product availability, and delivery schedules.
- Monitored stock levels and placed orders with suppliers as needed.
- Analyzed market trends and competitor activities to identify potential areas for growth.
- Resolved customer inquiries regarding product features, pricing, availability, and order status updates.
- Organized promotional events such as trade shows, conferences, seminars to promote products.
Education
Master of Arts - Photography
Academy of Art University
San Francisco, CA01-2011
Master of Science - Public Relations
Montana State Univdersity - Billings
Billings, MT05-2005
Bachelor of Science - Professional And Technical Communications
Montana Tech of the University of Montana
Butte, MT05-2001
Skills
- Product Knowledge
- Budget assistance
- Operations Management
- Employee Scheduling
- Employee Assessment Coordination
- Cost Efficiency Strategies
Certification
- ServSafe Food Protection Manager Certification - valid through 9/30/2028
Timeline
Assistant Manager (Bar Manager)
Marcus Theatres - Movie Tavern Brookfield
01.2023 - Current
Customer Service Representative
David's Bridal
03.2022 - 01.2023
US Distributor - Cameleon Professional Face & Body
Small Business Owners
10.2012 - 04.2020
Master of Arts - Photography
Academy of Art University
Master of Science - Public Relations
Montana State Univdersity - Billings
Bachelor of Science - Professional And Technical Communications
Montana Tech of the University of Montana
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