Shay Dipina
Newton,MA
Summary
I recently have gained experience working in the mental health industry and have successfully demonstrated my capabilities and have found a field I am passionate in. I work solely with the adolescent population and have been fast tracked by my superiors to think about applying for a manager position. I am looking to expand my career in this field and gain more insight and experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Mental Health Associate
Arbour Hospital
Jamaica Plain, MA
02.2024 - Current
- Supported clients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
- Coordinated closely with psychiatrists to manage medication administration, monitoring side effects and adjusting dosages as needed.
- Established rapport with patients through active listening, empathy, and non-judgmental interactions.
- Provided crisis intervention services as needed, intervening promptly to address immediate safety concerns and connecting individuals with appropriate care.
- Collaborated with multidisciplinary teams for comprehensive care, optimizing patient outcomes and overall satisfaction.
- Promoted client self-advocacy by teaching coping skills and empowering individuals in their recovery journey.
- Ensured compliance with all regulatory requirements, maintaining accurate records and adhering to confidentiality guidelines.
- Assisted in the development of individualized treatment plans, addressing specific needs and goals for recovery.
Driver
Mobile Media of New England
09.2022 - Current
- Maintaining customer satisfaction via exceptional customer service and efficiency
- Keeping trucks maintenance up to date and clean
- Obtaining contracts with new customers
- Mapping out routes to provide the most exposure for our customers to boost their business
- Daily deposits
- Keeping a log of transactions and expenses
- Hiring of new employees
- Expanding our business obtaining new customers.
Manager
Direct Smiles
10.2022 - 12.2023
- Welcome and greet new customers
- Microsoft word and outlook knowledge
- Team meetings
- Sales
- 3D scanning with Itero machine of patients teeth
- Opening and closing of shop
- Inventory and re-ordering of supplies needed for shop
- Daily deposits
- Building professional working relationships with employees and customers
- Scheduling of patients via Utlipro software.
Manager
So Fresh and So Clean
06.2007 - 07.2023
- 16 years of direct customer service; working directly with the public
- Exceptional management of ten employees in a family owned and ran business
- Providing detailed service to many different customers to their satisfactory
- Daily bank deposits, cash transactions and credit card payments
- Employee payroll
- Proper handling and disposal of hazardous materials
- Weekly shop inventory and re-ordering of supplies as needed
- Handling of any internal or external disputes relating to services provided
- Maintaining professional relationships
- Company advertising
- Employee scheduling
- Interviewing and recruiting new staff.
Manager
Silhouettes Gentleman's Club
03.2021 - 10.2022
- Management of entertainment and scheduling of employees
- Maintaining a clean workspace
- Keeping up to date on health codes
- Monthly liquor, food and supplies inventory and restocking
- Daily bank deposits and record keeping of transactions
- Hiring employees and conducting reference checks
- Maintaining adequate security to ensure the safety of our patrons and employees
- Coordinating events.
Education
Maritime Pipefitting -
Community College of Rhode Island
Groton, CT06.2023
GED -
High School
Cranston, RI05.2012
Skills
- Microsoft Word
- Outlook
- UltiPro
- Itero scanner
- Customer Service
- Schedule Management
- Sales Experience
- Management Experience
- Customer service
- Communication skills
- Leadership
- English
- Guest services
- Midas computer system for incident reports
- Avenues for adding client information
- Taking VS
- CPI trained
- CPR certified
Certification
CPR
CPI
Timeline
Mental Health Associate
Arbour Hospital
02.2024 - Current
Manager
Direct Smiles
10.2022 - 12.2023
Driver
Mobile Media of New England
09.2022 - Current
Manager
Silhouettes Gentleman's Club
03.2021 - 10.2022
Manager
So Fresh and So Clean
06.2007 - 07.2023
Maritime Pipefitting -
Community College of Rhode Island
GED -
High School