Shay Gray-Goodstein
Wood-Ridge,United States
Summary
Dedicated Fashion Design Assistant Intern looking to obtain an entry-level position in a company that will develop additional skills in fashion design. Strong sense of creative design and its implementation. Knowledge of pricing and marketing products. Outstanding work ethic and Excellent time management skills. Delivers Excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Overview
4
4
years of professional experience
Work History
Cashier Specialist
Brinks Security
Maywood, NJ
09.2021 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Processed customer transactions promptly, minimizing wait times.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Specialist
Signature Bank
New York, NY
08.2017 - 08.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Relationship Banker
Bank Of America, N.A.
Old Tappan, NJ
09.2015 - 08.2017
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
Education
Associate of Arts - Fashion Merchandising
Bergen Community College
Paramus, NJ09.2023
High School Diploma -
Bergenfield High School
Bergenfield, NJ06.2002
Skills
- Shipment Procedures
- Brand Representation
- Customer Relations
- Feedback Acceptance
- Customer Transactions
- Work Task Prioritization
- Excellent Nonverbal Communication Skills
- Customer Assistance
- Bookkeeping Software
- Promoting Loyalty
- Effective Customer Service
- Resolving Discrepancies
- Team Contribution
Timeline
Cashier Specialist
Brinks Security
09.2021 - Current
Customer Service Specialist
Signature Bank
08.2017 - 08.2018
Relationship Banker
Bank Of America, N.A.
09.2015 - 08.2017
Associate of Arts - Fashion Merchandising
Bergen Community College
High School Diploma -
Bergenfield High School