Shay Janczak

Work History

Home Health Aide

Altum Home Health

Lakeland, Florida

05.2025 - Current

Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Documented care provided and submitted notes to supervisor.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Recognized emergency situations and implemented appropriate procedures.
Helped clients stay happy and healthy by providing mental and emotional support.
Helped client with medication self-administration.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.

Activities Director-Memory Care Activities Director

Valencia Hills Health & Rehab

Lakeland, US

07.2024 - 05.2025

Managed 260-bed SNF, overseeing all director responsibilities and five units, including dementia care.
Supervised four to five employees, ensuring effective care plans and comprehensive documentation.
Planned meaningful activities for dementia residents to promote engagement and well-being.
Controlled budgeting and time management within the department to optimize functionality.
Visited with residents to provide sensory stimulation and reality orientation.
Charted resident responses, progress to approaches used and reported abnormal signs and symptoms to medical care professionals on staff.
Maintained high standards in customer service and departmental operations, including "Angels" program.
Monitored conditions impacting resident safety and well-being during activities.

Activities Director- Memory Care Activities Director

Lake Mariam Health and Rehab

WinterHaven, US

12.2022 - 06.2024

Directed activities calendar, managed budget, and procured supplies for skilled and memory care programs.
Trained staff on implementation of new initiatives to enhance resident engagement.
Developed assessments and care plans in collaboration with medical professionals.
Monitored attendance, Qupi progress, and facilitated Resident Council meetings.
Led individual and group activities to foster resident participation and well-being.
Documented interactions with prospects and families to build referral relationships.
Ensured safety and welfare of residents during participation in activities.
Collaborated with community organizations to provide comprehensive support for residents.

Activities Director

Savannah Court

Lakeland, US

10.2022 - 12.2022

Planned recreational activities for 35 to 40 residents, ensuring effective time and budget management.
Hosted all activities personally, promoting engagement and participation among residents.
Led both individual and group activities to enhance resident involvement and community spirit.
Monitored conditions affecting safety and well-being of residents during activities.
Documented resident responses and progress, reporting any abnormal signs to medical staff.

Senior Billing Specialist

DXC Technology

Tampa, US

12.2019 - 10.2022

Executed inbound and outbound calls for major insurance carrier.
Worked with team members to identify and develop process improvements.
Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Executed account updates and noted account information in company data systems.
Processed invoice payments and recorded information in account database.
Provided billing support, policy inquiries, endorsements, and wind mitigation services.
Processed payments and maintained accurate data entry.
Led team to enhance operational efficiency and service delivery.

Resident Assistant- Activities Aide

Five Star Senior Living

Snellville, US

05.2018 - 12.2019

Assisted over 15 residents with activities of daily living across various care levels.
Provided compassionate support for hospice and dementia care needs.
Transported residents to meals and activities, ensuring safety and comfort.
Conducted routine rounds to assess and address resident care requirements.
Aided residents in ambulation using walkers, canes, or wheelchairs.
Maintained hygiene for incontinent residents by routinely checking clothing and linens.
Responded promptly to diverse resident needs, promoting a supportive environment.
Enhanced patient well-being through dedicated, compassionate care.

Insurance Agent

State Farm

Snellville, US

06.2017 - 10.2018

Managed inbound and outbound calls to enhance customer engagement.
Developed commercial leads and accounts through effective networking strategies.
Assisted customers with billing inquiries and policy changes, ensuring satisfaction.
Conducted meetings with potential clients to present insurance policies and address concerns.
Responded promptly to customer inquiries, promoting high-quality service standards.
Sourced new clients by leveraging networks to expand customer base.
Created tailored quotes based on risk assessments for prospective clients.
Delivered presentations at company-sponsored events to attract new clientele.

Neuromuscular Therapist

Path Medical

Tampa, US

11.2009 - 05.2017

Collaborate with patients to enhance mobility and alleviate pain resulting from accidents or injuries in doctor's office environment.
Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
Assisted patients with physical movements to help restore function and lessen pain and disability.
Assessed patient to develop treatment plan with measurable goals and time frames.
Conducted comprehensive patient assessments to establish functional, measurable goals tailored to individual patient needs.
Taught patients and families about self-care treatments and exercises that can be completed at home.
Managed scheduling, documentation, and billing tasks in compliance with healthcare regulations and insurance requirements.
Rendered highest quality of care when interacting with patients and families.

Overview

Work History

Home Health Aide

Activities Director-Memory Care Activities Director

Activities Director- Memory Care Activities Director

Activities Director

Senior Billing Specialist

Resident Assistant- Activities Aide

Insurance Agent

Neuromuscular Therapist

Education

Summary

Skills

Certification

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Languages

Interests

Timeline

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